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Customer Service Representative - Call Center

APAC Customer Services

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Job Snapshot

Location:

131 Genesee Street
Utica, NY 13501 ( map it!

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Base Pay:

$8.00 - $11.50 /Hour

Employee Type:

Full-Time

Industry:

Telecommunications
Wireless

Manages Others:

Job Type:

Customer Service
Telecommunications
Admin - Clerical

Education:

High School

Experience:

At least 1 year(s)

Travel:

None

Relocation Covered:

Division:

Utica

Post Date:

10/26/2009

Contact Information

Contact:

Mike Usborne

Phone:

1-800-407-4473

Ref ID:

CSR

Fax:

1-315-731-3295 instantly fax your resume >>

Description APAC Customer Services, Inc. (Nasdaq: APAC) is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 and headquartered in Deerfield, Illinois, the company employs approximately 8,000 people and maintains 11 customer interaction centers.

SUMMARY:
Provides a variety of customer services through inbound calls, outbound calls, email, and online web chats. Serves as liaison between the customer and client.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Resolves customer questions, complaints, and requests.
Provides pricing and delivery information, and processes orders.

Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.

Enter all data into computer.

Educate and/or sell the client's product or service to the customer.

Contacts customers to gather market research.

Please apply by calling Mike Usborne at 1-315-731-3263 or by email [Click Here to Email Your Resumé]

Requirements QUALIFICATIONS AND REQUIREMENTS:

Strong communication and problem solving skills required; Must have working knowledge of computer keyboard and ability to navigate the internet; Ability to multitask in a fast paced environment; Customer Service experience strongly preferred.

HEALTH AND SAFETY REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls, and reach with arms and hands. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision and the ability to adjust focus.

APAC CUSTOMER SERVICES, INC. is an equal opportunity employer.

APAC CUSTOMER SERVICES, INC. is not affiliated with APAC, Inc., the road paving and construction materials company.

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