Call Center - Membership Services Customer Retention Specialist

Stonebridge Life Insurance is the premier direct marketer of life and supplemental health insurance products and fee-based programs. Stonebridge Life Insurance Company is a member of the AEGON Group of Companies and is in the top 10 list of global insurers. 

AEGON Direct Marketing Services Inc. focuses on innovation and customer service. We seek employees with creative minds and fresh insights who thrive in a dynamic customer-focused environment. We value diversity and recognize that the unique qualities of individuals contribute to our strength. Our guiding philosophy is Make Money and Have Fun. This simple and direct philosophy has helped AEGON grow into one of the largest insurance and financial service organizations in the world.

We are currently seeking Customer Retention Specialists to work in our inbound call center in Plano, TX who can start on December 7, 2009. This is a full time, direct hire opportunity not a temporary/contract job, with full benefits starting January 1, 2010. This position pays $12/hour plus monthly customer retention bonuses based on performance.

Job Summary:

Answers inbound phone calls from customers of our membership products such as Plan-Plus, Fun-Family Rewards, and Perfect Home Rewards. Answers customer inquiries, cross-sells applicable products, and attempts to retain customers who may be interested in cancelling their membership. Solicits sales of the organization’s products and /or services. 
 

This position requires an assertive and persistent person who is not bothered by potential rejection and can thrive in a fast-paced environment.

Our competitive salary and benefits package includes:

• Medical, Dental, Vision, Life Insurance, Disability
• Tuition Reimbursement/Educational Assistance, Continuing Education – Industry Education
• Flexible Spending Accounts/Healthcare Spending Accounts 
• Employee Assistance Program
• Employee Recognition Programs 
• Paid Time Off /Paid Holidays
• 401k Savings Plan with 100% Match, Up to 3%
• Employee Stock Purchase Program.
• Comprehensive Paid 3-Week Training 
• On-Site Full-Service Cafeteria Catered by Marriott-Sodexho
• On-Site Dry Cleaners
• Friday Casual Blue-Jeans Days
• 24/7 On-Site Security
• On-Site Chair Massages
• Beautiful Plano, TX Location, W. Plano Pkwy @ Independence Pkwy

Stonebridge Life Insurance AEGON Direct Marketing Services Inc. is an Equal Opportunity Employer. M/F/D/V encouraged to apply. Employment contingent upon successful completion of background investigation no felony or theft convictions. Pre-employment drug screening required.

• High School Diploma or equivalent, some college preferred
• Stable work history required with historical job stability
• Minimum of 2 years of Call Center experience with customer retention required 
• Excellent verbal communication skills must speak clearly and professionally.
• Must have a professional appearance
• Ability to work in a structured environment and adhere to attendance policy and schedule requirements
• Proficient with basic computer applications
• Outgoing and friendly personality not easily intimidated, ability to handle customer rejection
• Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service
• Ability to work well in a fast-paced and diverse environment 
• Ability to attend 3 weeks of paid training with no absences or lateness required
• Ability to start training on December 7, 2009 . Training is for 16 days with no absences or tardiness allowed.
• Candidates without call center experience will not be considered.