Personal Banker/New Account Representative

West Suburban Bank is local; a family business since 1962.  Since ideas and profits alike are shared amongst employees, there is an essence of pride in calling yourself a West Suburban Bank employee.  What makes us “Unlike Any Other Bank?"  Well, West Suburban Bank offers the type of corporate culture that many other banks can’t compete with.  As an employer, we pride ourselves on providing a friendly, welcoming atmosphere that encourages professional growth and development and is dedicated to offering opportunities for internal career advancement.  Many of our leaders have worked their way up through the ranks – a direct result of ongoing mentoring and career development that WSB offers.  Although we value hard work and dedication in our employees, we also recognize the need for a healthy work/life balance.  Our employees enjoy excellent benefits, paid time off, and flexible scheduling so that they can make their families a priority.  With the changing environment of the financial services industry, many are uneasy about the job market.  But, while many other banks have been trimming staff and cutting back on personal service, West Suburban Bank has continuously been adding entry-level and experienced professionals to staff.  As a rapidly growing community bank, West Suburban Bank has a variety of rewarding employment opportunities available. 

Work Hours: Full time work schedule will typically be from 9:00-6:00 or 7:00.

Job Summary: Under moderate supervision, sells and provides service according to established procedures. Acquires knowledge of bank products and is able to open, service and identify cross selling opportunities to new and existing customers.

Primary Duties and Responsibilities:

• Open and close accounts and/or issues available financial services, such as savings and checking accounts, Individual Retirement Account, Certificate of Deposit, savings bonds and securities.
• Has extensive knowledge of all bank products and services to be able to actively sell and counsel customers. Is able to discuss VISA, home equity, consumer loans and make qualified referrals to West Suburban Bank Financial Services and the Mortgage, VISA, Home Equity and Consumer Loans department.
• Explains products and procedures, resolves problems and ensures customer satisfaction. Knows when to refer to appropriate bank personnel.
• May coach other Personal Bankers and audit their work.
• Answers customer questions and investigates and corrects errors, knows when to refer to appropriate bank personnel.
• Completes loan applications and loan closings.
• Actively contributes as a team player to the achievement of branch goals as well as individual sales and customer service goals.
• May assists in training new employees in customer service and banking procedures.
• Meets or exceeds individual sales and customer service goals.
• May admit customers to safe deposit vault and rent safe deposit boxes.
• May execute wire transfers of funds.
• May perform as a Teller when required.
• May be given check signing and wire transfer authority.
• All other reasonable duties as assigned.

• Trained in Microsoft Office Suite;
• Excellent verbal and written communication skills as well as excellent sales and customer service skills required;
• Typing, 10 key ability, computer proficiency, and phone skills;
• Extensive knowledge of banking or customer service, policies, procedures and services that would normally be acquired with a minimum of 12-18 months experience;
• Exemplary professional and courteous attitude;
• Demonstrate phone skills in a professional and courteous manner;

EOE M/F/D/V