Service Manager

Service Manager

Nixon Uniform Service & Medical Wear is the largest and fastest growing regional medical textile rental company in the mid-Atlantic. From our corporate headquarters in New Castle, DE, and other facilities in South Plainfield, NJ, Beltsville, MD and Richmond, VA, Nixon provides service from New York to North Carolina. Controlled growth provides stability and job-enriching environment for Nixon's full-time staff of over 250 associates, as well as constantly improving customer service for our 5,000 customers and tens of thousands of wearers. Nixon Uniform Service & Medical Wear, nominated the “Best Place to Work" for five consecutive years is an aggressive, fast-paced and growing company.

Position Summary:

The Service Manager is responsible for monitoring, managing, and mentoring staff regarding all aspects of account management for the customers serviced by their assigned team. The Service Manager is responsible for motivating team performance, maintaining good customer relationships, and increasing revenue and account profitability.

Essential Functions:

• Work with the Assistant Service Manager to maintain current and accurate customer records for all customers, service agreements for group customers or accounts greater than $250 per week.
• Continually improve customer service, increase customer loyalty and minimize lost business.
• Promote positive relationships, participative approaches and generate synergy.
• Support company growth objectives and maximize existing account revenue through Add Product sales opportunities.
• Support Territory Sales efforts to ensure new accounts are integrated smoothly into service operation.
• Ensure routes are coordinated in an efficient manner to ensure customer service expectations are met.
• Proactively visit customers and establish strong business relationships in accordance with customer visitation program. 
•  Respond to Customer Service Requests (CSR’s) in an immediate or timely manner.
• Manage the assigned RSR’s key performance indicators.
• Ensure successful accounts receivable efforts are accomplished and collect all monies owed to the company from accounts 60 days overdue.
• Effectively control cost through economical use of staff, materials and resources.
  
  

Supervisory Responsibilities:

• Manage 4-8 Route Service Representatives (RSR) an Assistant Service Manager (ASM) and a Route Training Coordinator (RTC).
• Monitor work performance for compliance with company and department policies, including but not limited to attendance/punctuality, customer service, poor work performance, etc.
• Issue and discuss disciplinary actions as necessary.
• Ensure proper training of new and assigned associates as it relates to the essential job functions.
• Ensure RSR’s, ASM and RTC adhere to all department procedures while servicing assigned accounts and/or performing assigned duties.
• Complete the Performance Management Process for assigned staff in a timely manner.

 Service Manager

Education:

Bachelors (BS/BA) degree in a business management related field required or a combination of education and experience.

Experience managing Route Drivers a Plus+!!! 

Proven track record of Management

Please provide salary requirements with resume.

Keywords:Service manager, service representative, assistant service manager, manager, management, route training,business management, medical, medical wear

EOE/AA