Insurance Call Center Supervisor

Position Overview:

We are seeking a supervisor for our newly-formed direct to consumer auto insurance business. This person will be responsible supervising the sales team in our insurance team. This person will report to our operations manager. Please include resume, cover letter and most recent salary in your reply.

Responsibilities include:

• Manage day-to-day practices and procedures across a rapidly growing desk-bound (call center) customer service organization
• Monitor employee performance ensuring overall call quantity and quality targets
• Schedule and optimize call center staffing and work distribution
• Maximize queue efficiency and minimize disruptions to inbound / outbound traffic
• Assist in setting up systems, scripts and processes for sales associates
• Train and coach call center associates
• Help motivate customer service floor, generate continuous workplace satisfaction, and foster positive attitudes toward company goals
• Track and analyze metrics that identify-test-prove continuous productivity improvement opportunities
• Assist with department budget, compliance and reporting
• Research, analyze and remain apprised of current call center trends

• 4-year college degree preferred
• 3 to 6 years of insurance experience
• Strong understanding of call center trends and tactics
• Highly computer literate, and very detail-oriented
• Excellent communication skills, analytical ability and leadership abilities
• Positive attitude and entrepreneurial “can do" spirit