Job Snapshot
Location:
Cleveland, OH 44147
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Industry:
Computer Hardware
Computer Software
Other Great Industries
Job Type:
Banking
Management
Experience:
At least 2 year(s)
Contact Information
Description
Branch Service Manager
Service Express, Inc is seeking talented and successful individuals with high integrity and strong work ethic. If you wish to find a company that will help fulfill your personal, professional and financial goals, we’d like to meet you.
For the A player who can answer yes to all these questions, this is the opportunity for you.
Are you experienced in computer hardware maintenance?
Are you seeking a career with stability and growth potential?
Are you looking for a company that has a positive team environment?
Are you seeking a career with meaning and purpose?
Are you driven by results but love to have fun along the way?
Are you looking for a company that encourages growth and invest in its people?
Do you want to see your efforts make a difference?
Do you love to help others succeed?
Do you get great results?
Our Company:
The vision at Service Express Inc. is that we exist to help our employees meet their personal, professional and financial goals. The philosophy has always been that if all of the employees meet their goals, the company will flourish. This philosophy has helped to enjoy double-digit growth since our inception in 1986. Those who thrive at Service Express Inc. become more than just an employee, they become a member of the Service Express team and work hard to ensure the company's success. These individuals would never want to work anywhere else and tell us so quite often. This is the reason we have been voted one of West Michigan's 101 Best and Brightest Companies to Work during the last four years!
Service Express is a Grand Rapids, MI-based computer service company that has an opening for a Branch Service Manager in our Cleveland office.
The Branch Service Manager will be responsible for:
- Computer Field Service Management – Responsible for the day to day management for our Cleveland team.
- Recruiting – Work with our recruiter to ensure that we are correctly staffed in the office with the right team.
- People Development – Working with the individual engineers and developing them in their growth at SEI. Learning how each individual contributes to the team and bringing that talent or skill out to its highest potential. Developing a cohesive team environment where everyone is working towards a common goal.
- Customer Management – The monitoring of service delivery and customer satisfaction while addressing any issues proactively. Developing the engineers’ customer service skills and meeting with customers as needed.
- Revenue Growth – Work with sales, assist with new business and growing our current customers.
- Resource management – Monitor and manage the labor, overtime, COGS and all expense items in their office.
- Inventory control – Ensure that we are properly spared for our customers and all parts are organized and accurate. This responsibility also includes managing the quantities and value of the office inventory.
Requirements
Requirements:
- 3-5 years of leading a computer field service team
- Excellent organizational and follow-through skills
- First hand experience in computer field service is essential
- Knowledge or experience servicing and maintaining any of the following mid to high-end server platforms is preferred:
- IBM RS6000/AS400
- HP 9000/3000
- SUN Sunfire/Enterprise
- DEC VAX/Alpha
Compensation:
- Salary commensurate with experience
- Full Benefit Package – Health, Life, Long Term Disability, Short Term Disability, Dental Vacation
- 401(k) plan with company match
If you can add value to our customers and team members, please send your resume to:
[Click Here to Email Your Resumé]
Service Express offers competitive salaries and generous benefits package. We are an Equal Opportunity Employer.
http://www.seiservice.com/
