Business Office Director

Business Office Director

Position Summary

• Define and articulate strategic direction of the business office in accordance with executive strategic plan
• Define and monitor key statistical indicators to ensure that defined objectives are met in accordance with strategic plan
• Provide guidance and leadership to departmental staff to ensure that daily job functions conform to defined objectives
• Ensure that daily functions are completed in a timely manner to produce the maximum amount of reimbursement legally permissible 
• Handle disciplinary actions to ensure all FOI policy & procedures are being followed

Key Responsibilities

• Monitors daily performance and productivity of the staff via key statistical indicators and performance reviews (monthly audits) compiled by supervisory staff

• Audits – Reviews monthly audits dashboards for all key BO revenue cycle components

• Productivity – Reviews weekly productivity statistics to ensure that department members

        are remaining productive and keeping up with the workload

• Weekly meeting with Business Office Management team to align weekly targets with quarterly goals.

• Weekly Ad Council meeting with other Directors to address FOI goals and identify any issues affecting department productivity.

• Handles appropriate disciplinary actions when needed.  [Including personnel meetings, verbal warnings, written verbal warnings, written warnings and recommendations for termination.]

• Oversees workload volume to ensure backlog does not occur.  [If a backlog is occurring in any area the supervisor should first assess the situation to find out why there is a backlog.  A proposal on how to clear up the backlog should be presented to the Business Office Director for approval of putting the plan in to action.]

• Assist with the review of high dollar manual adjustments

• Ensures daily/weekly/monthly statistics are run and input in excel file for Collectors viewing

•  Provides expertise to staff as needed to problem solve.  Questions from Supervisors should be in writing as well as response from Director in writing

• Develops and maintains policies and procedures for the department
• Ensures compliance with FOI policies, customer service and patient satisfaction

• Ensures annual training schedule is followed and kept up to date for all employees

• Annual reviews for employees done jointly with Business Office Manages and Supervisors.  [The BOS will provide a draft of the annual review to the Business Office Director for review prior to delivery.]

• Monitors and calculates monthly and quarterly incentive based compensation for Business Office

• Ensures required reports are run and/or monitored

• Filemaker Database.  Identify areas of continued improvement for Filemaker database system 

• All other duties as assigned
   

• Monitor posting date of charges to ensure charges are posted within 3 days of receipt into the department

• Review Auto Charge report to ensure auto surgical charges are handled as soon as they are received into the department

• Monthly departmental meeting - Meet with employees to go over any new coding changes and updates

• Maintain and Update P&P’s for Coding Hat

• Hosted Claims Manager – ensuring front end edits are handled within 3 days of rejection

• Meeting weekly with Coding Manager representative to review progress on front end edits and backend denials

   

Payment Posting

• Monitor posting date of payments to ensure payments are posted within 3 days of receipt into the department

• Monthly departmental meeting - Meet with employees to go over any new coding changes and updates

• Maintain and Update P&P’s for Coding Hat

   

Business Office Director

• B.A. or B.S. in business related major preferred

  Finance, Accounting, Economics, Information Technology Management or Management

  Advanced Degree or Certification a plus (M.B.A, M.S.A, M.Acc, C.P.A, C.I.A)

              Healthcare Professional Certification a plus (CPC)

• Minimum of 3-years Healthcare Reimbursement Experience;

  Large Multi Specialty or Physician Surgical Experience a plus

• Minimum 2 years management experience for small to medium work groups (5 – 50 employees)