Collections Training Specialist

MUST HAVE 2 plus years Collections experience,

 MEDICAL COLLECTIONS EXPERIENCE PREFERRED.

Medical Data Systems, Inc. (MDS) a leader in revenue cycle management seeks

The following full time position for the Melbourne, FL office:
COLLECTIONS TRAINING SPECIALIST

Duties include: Conducting training and ongoing evaluations of collection staff by utilizing Training Manuals, Computer Programs by ACA International, and Evaluation Tools.

Requirements: Clear speaking voice, excellent communication & computer skills. 

Knowledge of Medical Collections & Training required.

MDS provides a competitive & comprehensive compensation package that includes:

Medical Benefits, 401(k) Plan W/ Match, Paid Vacation,

Paid Holidays, Weekends Off & More!

If you are interested Fax your resume to (321)-725-4832 or E-mail [Click Here to Email Your Resumé]

General Purpose of Job: 

Training Specialist conducts training and ongoing evaluations of collection staff by utilizing Training Manuals, Computer Programs by ACA International, and Evaluation Tools.

Essential Duties and Responsibilities:

• Ensures comprehension of all applicable federal and state laws by collection staff and stays current on industry practices & laws by reading industry periodicals and ACA updates.
• Facilitates training and development of collection, insurance, research, and administrative staff
• Maintains all training certifications for personnel files to ensure corporate compliance
• Directs the training and development of branch employees
• Performs routine audits of training, development, and productivity and evaluation process of collection staff during their initial 90 days and on a quarterly basis going forward.
• Coordinates Professional Collections Specialist (PCS) Certifications for all Team Leads & Supervisors
• Monitors anniversary dates to maintain schedule and timely completion of all annual training requirements including FDCPA, PTCT, HIPAA and document for their files.   
• Responsible for ongoing evaluation of all training processes for possible improvement.
• Develops and delivers collections training; based on MDS training materials.
• Develops and delivers remedial collections training.
• Develops and delivers advanced collections training; with assistance of manager.
• Monitors and evaluates trainee development and provides management with detailed feedback.          
• Informs management of trainee problems & concerns
• Acts as an HR field representative submits weekly payroll submission to corporate, tracks attendance of non exempt staff, creates personnel files for all new hires, handles new hire orientation and coordinates annual open enrollment w/ corporate HR and on site staff at your location
• PLEASE NO OUT OF STATE APPLICANTS 
• MUST PASS A PRE EMPLOYMENT BACKGROUND CHECK
• PLEASE SUBMIT YOUR SALARY RANGE REQUIREMENTS WITH YOUR COVER LETTER & RESUME

Education and Experience:

High school diploma or general education degree required

MUST HAVE a Minimum 2 YEARS EXPERIENCE in Collections, minimum 1  year experience in training and facilitation skills preferred, MEDICAL COLLECTIONS EXPERIENCE PREFERRED

Language & Communication Skills:

Must display a strong proficiency in presentation and speaking skills

Ability to read and interpret instructional materials such as policy guides, rules and compliance manuals required

Ability to write routine reports and short correspondence and memos required

Display the ability to present ideas and speak effectively in one-on-one and group settings

Strong interpersonal traits required

We would prefer that the candidate have the following certifications FDCPA, PTCT, HIPAA, FCRA, Compliance at Every Step, Stalls & Objections and certification as a Trainer Specialist from ACA International.  If they do not, the company will provide the training needed to get them.

 Physical Demands:

Ability to sit, walk, wear a headset, use hands and fingers, talk, hear and see at close distance for duration of shift in an indoor, moderate noise level environment 40 hours weekly