IT Specialist - SAP Process Specialist

IT SPECIALIST - INFORMATION TECHNOLOGY - SAP PROCESS SPECIALIST

There are (4) IT Process Specialist Positions

One person will support Finance Department, One will support Human Resource Department, One will support Logistics Department and one will support Purchasing person.  So in order to fit the job you must have expeience  working in Information Technology in one of these groups.

The role will support the Process Integration Officer (PIO) in defining, documenting, and validating the key business processes required to execute a given business function and aligning these business processes to appropriate technology solutions.  The IT Specialist will play a lead role in business application (system) project implementation to assure that key business process metrics are addressed as part of the system rollout.  This individual specializes in a subset of the company’s core business processes and is responsible for documenting these processes and understanding the technology solutions that are used to support the execution of these business processes. 

This individual will work directly with business process owners (and technology users) to identify where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement.  He / She is also responsible for working with the PIO to understand the technology roadmap for the company and how this technology roadmap impacts the business process(es) that they have responsibility over.  This individual works with the PIO and Technology Strategy areas to identify and report on key performance indicators and how a given technology solution has impacted these key performance indicators.

Role responsibilities

·         Create and maintain Business Architecture documentation for transparency

·         Work the Business Area Leader to make transparent through explicit documentation the descriptions of the job descriptions, business processes, business applications (systems) and data and the interrelationship among all of these attributes of the Business Architecture.

·         Ensure that the Business Area Leaders are aware of the Business Architecture and the implication of the architecture to enable or constrain changes in business strategy.

·         Create Application (System) Lifecycle Plans

·         Work with the Business Area Leader to ensure that a multiyear lifecycle plan is created to support l level 3 processes that includes milestones for all known system version or functional upgrades and sunset and successor system implementation.

·         Assess and Manage Business Process / System Requirements and Business User satisfaction

§  Work with the business area leaders to determine, for a given business process, the current level of performance satisfaction and risk with current process and systems. Create with the business area requirements plans for continuous improvement of the process and system.

·                     Identify Automated Solutions which support business process maturity or improvement

§  For a given business process, work with the business to identify, document, and analyze business process risk and opportunity costs associated with current process and system

§  Identify from the company’s Master Construction Plans (MCP) the current and or future generation of Group Solutions as potential successors for the current processes and systems.

§  For a given business process, work with the business to create business case documentation (with standard template) to evaluate scenarios to replace or adapt current processes or systems.

·         Facilitate the Acquisition and Maintenance of Application Software

§  Work with the business to specify the appropriate MCP system controls within the design of the application and facilitate the process of acquiring and defining maintenance guidelines for the application.

§  Work with the business to facilitate the development of end-user training based on the business processes, which the acquired application is geared to support.

·                     Manage Process and System Implementation Projects

·         On behalf of the Business Area Leader act as the project leader on the implementation of the new MCP systems or upgrades through the change control process.

·         Ensure that the system implementation projects follow the company’sITPO Project Management standards including insuring that all required documentation is current and accurate.

*For the PIS of Production, Technical Part List and CAX also to provide second level support .

Years of experience

3-5 years of professional work experience in related field.

Education

Required

Desired

Bachelors in Business Administration, Management Information Systems or related discipline.

Masters in Business Administration is desired.

Skills

·         Strong analytical, written and verbal communication skills.

·         Competence in documenting business processes and process governance using SAP, Microsoft Visio Professional 2003 and / or ARIS.

·         Ability to work on multiple activities concurrently.

·         Strong systemic thinking and problem solving skills, business process definition and validation.

·         Ability to take a “client" focus when engaging with internal departments / customers.

Specialized skills, knowledge or certifications unique to this role

Required

Desired

Proficiency in MS Office 2003 / 2007

Proficiency in Process Management

Proficiency in Project Management

Exposure the SEP Software Development Process