Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located mainly in five geographic areas — New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media Sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable.
Retail Sales Specialist - Part-time Job
The purpose of this position is to educate customers on our products and services and to enhance the image of Time Warner Cable by accurately and professionally ensuring customer satisfaction in a variety of situations. This position handles customer service inquiries, payments, service issues and change requests in a confident manner. This position operates in a team environment and strives to achieve established sales and performance goals.
Achieve sales and customer service objectives. Project a professional image to customers at all times.
Welcome and assist customers with questions, concerns and service changes. Perform necessary functions for new and prospective customers, including selling and bundling services, entering account information into the computer system, scheduling installation, and verifying service availability, deposit requirements, and service requirements.
Assist customers with 'instant installs', customer education and operation of equipment.
Promote additional services that add value to customer's current service package.
Assist customers in-person with equipment issuance or returns, billing questions, research requests and service issues.
Retain customers requesting disconnect or downgrade of service by demonstrating the ability to overcome objections, explain features and benefits, and explain the benefits of bundling services.
Continuously learn and retain knowledge of current procedures, services, equipment, promotional offers, and new product offerings.
Perform cashier duties, including accepting and processing of customer payments and balancing receipts and cash.
Prepare daily and monthly activity reports.
Stock and organize cable store with customer information materials.
Maintain store appearance and product presentation to company standards.
Travel to other Customer Care Center locations to provide coverage for vacation, illness, etc. as necessary.
Other Customer Care Center duties as assigned, including: ordering supplies, reporting facility concerns, packing equipment, etc.
Minimum 1 year Customer Service experience.
Minimum 1 year Sales experience
High School diploma required
One year cash handling experience required
Ability to work with CRT, calculator
Personal Computer knowledge required for data/order entry.
Basic math skills required, including the ability to add, subtract, multiply and divide numbers accurately.
Excellent interpersonal, written/oral communication skills.
Strong organizational skills and the ability to multitask.
Ability to adapt to change and handle stress.
Ability to work in a team environment.
Ability to handle cash and equipment with accuracy.
Knowledge of ICOMS billing system helpful.
FCC Unit_TWC: 8342
Controlling Establishment ID: 00067 - Racine 21st St
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
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