Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark.
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Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.
A Specialist II Enterprise Elite Technician is responsible for providing technical support to Windstream Elite Customers. The Elite customer base is made up of Fortune 500 businesses, State and Government agencies, Hospitals, Educational Institutions and key enterprise customers.
Services supported include Dedicated Internet, Ethernet, ATM, Frame Relay, Managed Router, VLS, MPLS, VPN, Dynamic IP, Fiber Access, Business LD, Business Voice, and other personalized services.
The individual will be expected to troubleshoot and resolve network and customer facing issues in a 24 x7 Network Operations Center.
Typically, a Specialist II will have technical level expertise in one of the following technologies: VOIP, IP, TDM, or Transport/Transmissions.
Essential Duties and Responsibilities include the following:
-Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to transport facilities, network routing / translations or TDM Voice, VoIP and IP products and service
-Specialists interface directly with Vendors, Sales Engineering, Account Management and Customer’s technical support staff in order to resolve customer impacting issues. This includes performing customer advocacy duties while maintaining a positive and professional manner at all times even during high stress situations.
-Utilize ticketing systems to record and track resolution of customer issues. The candidate must be willing to provide detailed information on each ticket with notes of steps taken, test results and resolution data.
-Field customer calls and escalation via Automatic Call Distribution (ACD) queue
- Must have the ability to work non-traditional work schedules covering 7 x 24 x 365 operations
-Other duties may as assigned
Associates degree or equivalent work experience. An understanding of telecom switching topology and network architectures, trouble ticket system knowledge, facilities and equipment system knowledge(CLR/DLR/Technical WordDoc), knowledge of Remote Circuit Testing and experience in dealing with LEC’s and other carriers helpful.
-A.S. / B.S. in Telecommunication or CCNA prefered
High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
-Must have great customer service skills, the ability to work independently and excellent computer skills to e considered.
-Must have the ability to work holidays and weekends when required
Professional Dues Reimbursement
Career Development and Training
Paid Time Off
Medical and Dental Insurance Options
Prescription Drug Plan and Vision Coverage
Pre-Tax Flexible Spending Accounts
401(k) Plan With Employer Match
Experience the benefits of a growing company
For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.
Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.
There is no relocation package offered for this position.
We offer competitive salaries, a comprehensive benefits package,
and opportunities to grow your career within an excellent working environment.
WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
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