Retail Wireless Manager
Category: Customer ServiceRetail
Education: Associate Degree
Experience: Management, Mgr/Dir of Staff
Travel: 0 - 10%
Retail Support Center Managers, Wireless will:
Be primary point-of-contact and managerial presence for Device Support Centers.
Provide hands-on support and leadership to Associates and Supervisors.
Direct all operation activities including but not limited to: staff scheduling, on the job training and development, and administration/reporting.
Meet minimal sales goals for non-commissioned up-selling of accessories and enhanced features.
Establish strong rapport and trust with customers.
Program, troubleshoot and test cell phones and accessories.
Instruct customers on proper use of cell phones and equipment.
Accurately document customer interactions in multiple platforms.
Encourage an environment that provides customers with service excellence.
Create a culture that embraces Retail Technical Services values and complements the goals of our Client.
Oversee weekly staffing schedule.
Conduct regular team meetings with Associates.
Generate requested reports.
Analyze and resolve procedural problems; partner with Client on issues as needed.
Solid interpersonal, organizational, administrative and leadership skills.
Two years of management experience.
Three years of customer service and sales experience in a retail environment.
Proven record of consistently providing positive customer experiences.
Strong drive for results.
Demonstration of successful achievement of sales goals.
Experience in behavioral based interviewing techniques.
Strong attention to detail and ability to multi-task.
Comfortable navigating in Windows operating systems.
Possess excellent verbal and written communication skills.
Ability to work retail hours, which may include nights, weekends, and holidays.
High School Diploma or equivalent.
Associate’s Degree or technical school certificate preferred.
Ability to pass a complete background verification including but not limited to: Education, Employment and Criminal.
At Flextronics, impossible is where breakthrough begins. As a socially-responsible, global leader in design, manufacturing, distribution and aftermarket services, Flextronics is unique in its ability to provide end-to-end solutions through its innovative and proprietary systems — all to enhance customer competitiveness and success. Working across four business groups and several business units, Flextronics is able to unleash the full potential of the world’s most valuable brands and new ventures.
What Flextronics creates is value. By increasing speed to market and driving competitive positioning for customers, Flextronics in essence solves customers’ most challenging problems better, faster and more cost effectively than any other company. Flextronics is able to manage big data in a way that allows for trending in market environments that are in flux, allowing the Company to provide solutions for customers, often before a challenge is ever realized.
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