Company Overview

Affirmative Insurance Services, Inc. (AISI), a subsidiary of Affirmative Insurance Holdings, Inc. (AIHI), handles the marketing, policy administration, claim and actuarial functions for certain insurance carriers. With our two centrally located processing centers in Dallas and Chicago, AAGAI is able to provide dependable service along with a broad range of products to meet your unique personal insurance needs.

Specializing in non-standard automobile insurance, we manage personal lines insurance for our customers at a superior value. Our commitment to customer service is unwavering as we strive to attain the highest levels in the insurance industry. We will continue to listen to you, to assess your unique needs and exceed your expectations as we deliver dependable claims service. You can also count on the solid financial strength of your insurance carrier in order to give you greater confidence in the coverage chosen.

Learn More about Affirmative Insurance
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Sr. Sales Agent    Apply for this job now!

Job Description

Job Responsibilities:
  • Provide guidance, leadership and coaching to Sales Agents.
  • Review and coordinate monthly sales, performance and customer satisfaction goals for each branch.
  • Resolve any elevated customer complaints/issues not handled by Sales Agent.
  • Oversee the daily activities of the office to ensure company compliance (bank deposits, cash handling, moral, communications, office maintenance and dress code).
  • Assure accurate and timely communication of company goals and expectations to subordinates.
  • Ensure that cash control procedures are being followed.
  • Ensure the office is opening and closing according to schedule.
  • Review time sheets for schedule adherence.
  • Operate within established budgetary guidelines. 
  • Informing District Manager of all office maintenance and other facility needs. Oversee supply requisition.
  • Serve as security service point-of-contact (along with District Manager).
  • Assist in successful transition of new employees to office.
  • Identify opportunities and make recommendations regarding methods to improve work processes and financial performance.
 
 


Job Requirements

Requirements:
  • Excellent communication, leadership, problem solving, and customer service skills
  • Bilingual applicants strongly encouraged to apply
  • For applicants who do not currently have a Property and Casualty or Personal Lines license, the license must be obtained in the first 90 days with company assistance.  Ask for details.
  • Prior management experience preferred
  • Prior insurance and/or call center experience preferred
  • Ability to work efficiently and complete multiple tasks in a high-pace environment
  • Ability to work a flexible schedule that will include some nights and weekends
  • Maintain a professional demeanor throughout the day both on the phone and in person
  • Maintain a professional office appearance and work environment at all times
  • Be able to work as part of a team as well as independently as required
  • Excellent work ethic
  • College degree in business or related field or equivalent preferred

 

     Apply for this job now!


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