Assurant's
businesses provide a unique variety of products and services that
assure opportunity, security and peace of mind for our customers.
We
hire outstanding performers to help us achieve our goals. In return, we
offer competitive salaries with an exceptional benefits package
including -
- Medical
- Dental
- Disability
- Life insurance
- Paid time off
- 401(k)
- Pension
- Employee stock purchase plan
- Wellness program
- Tuition reimbursement
- Company:
Assurant
- Location:
 US-OH-Springfield
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- Job Status/Type:
Full-Time
- Job Category:
Customer Service
- Industry:
Other Great Industries
- Career Level:
Not Specified
Do you have a knack for anticipating customer needs and designing solutions that help them achieve their goals?
Assurant can help you develop those talents and more.
As
a Fortune 500 company and a member of the S&P 500, Assurant's
businesses offer a variety of products and services that provide
opportunity and peace of mind - but it is our people that set us apart.
By listening to what our clients want and truly understanding what they
need, Assurant employees develop innovative, customized solutions to
help our customers meet their goals and protect them from
unforeseen risks.
By
working at one of our corporate offices, you will be part of a thriving
organization that offers a wealth of opportunity for career growth. We
have established a tradition of encouraging employees to focus on their
own professional development. Our fundamental belief is that when
people have the opportunity to thrive and grow,
we all benefit -
the person, the business and our customers. If you are interested in
discovering all the possibilities Assurant has to offer, then we can
bring out the
best in you.
Command Center Scheduler
Assurant Specialty Property: Our Values are our roadmap. At Assurant Specialty Property, the foundation of our organization is built on our core values; integrity, change, urgency and excellence. We strive to create a culture of engagement, embracing both the minds and the hearts of our associates. Assurant Specialty Property is part of Assurant, Inc., a Fortune 500 company. Our service centers provide hazard insurance tracking and escrow disbursement services to residential mortgage lenders. The primary duty of a Command Center Scheduler at Assurant is to optimize the scheduling of call center associates through successful completion of the following: - Supporting the Command Center Analysts by providing real-time monitoring of RTA and CenterVu
- Monitoring agent's schedule adherence/compliance, recognizing problem areas and taking appropriate actions for improvement
- Assisting with attendance tracking; including creating and distributing attendance reports
- Assisting with the overtime process as needed
- Assisting the Command Center Analysts with data gathering and reporting requirements
- Maintaining a detailed daily log of actions taken to attain or exceed service level/schedule objectives
- Maintaining confidentiality of all data surrounding call center activities
Assurant Specialty Property offers its associates a competitive compensation package that includes medical and dental benefits, tuition reimbursement, matching 401K plan, stock options, pension plan, life insurance and paid time off along with personal growth and advanced opportunities. Make the right choice to join a winning team... Apply now!! To review a video about our Assurant Specialty Property Hazard Service Center Operation, please click or copy/paste the following URL into a new browser window: www.youtube.com/watch?v=gfRzEfCtCvg
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- 2 plus years of Call Center experience
- Good understanding of call center terminology and functions
- Strong analytical, organizational and communication skills
- Must be able to work independently and cooperatively with other Call Center team members
- Accustomed to making sound and timely decisions based on diverse data
- Proficient with Microsoft Word, Excel and PowerPoint
- Experience with CenterVu and RTA applications desired, experience with workforce management software (eWorkforce Management, Blue Pumpkin) a plus
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About Assurant
Assurant's U.S. headquarters office, located in New York's financial
district, provides strategic management and key resources for its U.S.
operating companies, including asset management, employee benefits,
tax, accounting, legal and communications. Assurant also has offices in
Syracuse, New York; West Des Moines, Iowa; and in Woodbury, Minnesota;
which provide service support for its operating companies in such areas
as information technology, financial and human resources systems
management, and New York State policy administration.
Our values - Common Sense, Common Decency,
Uncommon Thinking, Uncommon Results - extend to our relationships not
only with our customers but with one another. Our products and services
touch people's lives in sickness and health, life and death, disability
and rehabilitation. In everything we do, we remember that people count
on us.
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