Founded in 1909, Mutual of Omaha is a solid, family-oriented company that's reliable, trustworthy, knowledgeable and caring. We are a full-service, multi-line provider of insurance and financial services products for individuals, businesses and groups throughout the United States. We are committed to providing outstanding service to our policyholders. Our commitment to customer service is the cornerstone of our vision and values.
General Manager - Great Lakes Division Office - Troy, MI
Builds and manages a LADL (life, annuity, disability and long term care insurance products) focused Agency with
1) production growth through "needs based" selling
2) producer development by recruiting, selecting, retaining and developing producers
3) profitable operations by prudent management while achieving goals.
Essential Job Functions:
1. Plans, organizes, staffs, leads and controls activities pertaining to the Agency Sales Field Office including: planning projects and capital and human resource budgets; interviewing, selecting, and training supervisors; monitoring and appraising performance of direct reports to hold them accountable for end results including performance management; administering disciplinary action as needed; administering compensation to direct reports; ensuring physical working environment is appropriately sized based on agency and in compliance with safety laws and company policies; employing and developing qualified protected class members and ensuring that the Agency Sales Field Office complies with Affirmative Action guidelines.
2. Sets and achieves agency production and profit objectives, in conjunction with the VP Agency Sales, for the central and any satellite offices; and designs and manages the agency to ensure that goals are met, including:
- overall agency sales objectives based on a territorial marketing plan that includes sales goals,
- customer focus, product mix, geographic coverage and presence, position within the market and target markets
- specific agency budget, production and profitability goals
- programs for recruitment, selection and training of both the sales force and clerical support staff
3. Develops a professional sales force and agency management staff assuring company needs
for sales and succession planning are met by:
- implementing effective agency and District Sales Manager (DSM) recruitment, selection, and retention strategies
- maintaining a mentoring and career counseling relationship with other GMs, DSMs and agents
- implementing strategies to develop current sales management and agents for key sales management positions.
4. Operates effectively and efficiently by controlling agency expenses, maintaining appropriate expense to
premium ratio, increasing persistency, etc.
5. Ensures marketing and training needs of the agency are met by:
- active participation in compliant sales and marketing training programs
- day to day product, sales and field training of agents and DSM's
- serving as a role model for the agency sales force through strategic leadership and example, (i.e. participating in professional seminars/workshops, pursuing required professional credentials, etc).
- ensuring agents and DSM's participate in advanced training and the pursuing of professional requirements
6. Ensures administrative training and development programs are designed and implemented as needed to improve the quality of service, customer relationships and to resolve office operation issues while working closely with the Regional Sales Director and/or the VP Agency Sales.
7. Oversees the agency's compliance with applicable statutes, rules, regulations and corporate standards regarding sales practices, licensing and producer activity. Ensures agency complies with state, federal and corporate requirements.
8. Professionally represents Mutual of Omaha in local community, insurance industry and professional associations. Maintains a high level of prominence in the local community and association activities.
9. Works effectively with the Regional Sales Director and/or VP Agency Sales, to develop and maintain an effective professional relationship with Agency Sales Home Office and Field staff, as well as Human Resources, Marketing, Compliance, Underwriting, Customer Service and other support areas; facilitates the accurate identification and resolution of problems; and participates in and supports Company initiatives.