A/R; Data Entry; Collections - Finance & Accounting

Job Description:

Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 22,000 organizations in 75 countries - including the American Red Cross, Dartmouth College, the WGBH Educational Foundation, Episcopal High School, Lincoln Center, Cancer Research UK, Special Olympics, and Arthritis Foundation - use one or more of Blackbaud products and services for fundraising, constituent relationship management, financial management, direct marketing, school administration, ticketing, business intelligence, website management, prospect research, consulting, and analytics.

Since 1981, Blackbaud's sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Under the leadership of Marc Chardon (former Microsoft Executive), with revenues over $302 Million, we employ over 2,000 employees in 6 countries who are part of our philanthropic corporate culture where volunteerism is encouraged. Listed as a NASDAQ Global Select Market under ticker symbol 'BLKB', we are headquartered in Charleston, South Carolina. We also operate in Cambridge, MA; Denver, CO; Indianapolis, IN; San Diego, CA; Glasgow, Scotland; London, England; the Netherlands and Sydney, Australia

Blackbaud is always looking for new talent to add to our growing Finance and Accounting Team! These early career and sometimes temporary opportunities include a number of different responsibilities outlined below.

Major responsibilities and critical tasks:

• Collect past due balances by making payment inquiry calls or by sending payment inquiry emails to customers


• Provide customer service to clients with invoice questions and problems


• Resolve a range of customer issues regarding billing


• Fill customer requests for additional documentation when needed


• Evaluate problems requiring escalation or assistance from other departments


• Research and follow up with on-going client issues


• Ability to manage high volume data entry


• High degree of comfort with MS Windows based software, email and long-term computer use


• Experience using the phone for long periods of time


• Some sales experience (phone or retail) is helpful


• Excellent verbal and written communication skills


• Ability to type and talk at the same time

Possible Responsibilities could include:

• Contractual Billing for Headquarters, BBE, and eTapestry


• Contract Adjustments for Headquarters, BBE, and eTapestry


• Creating and updating of Maintenance Contracts for contracts billed


• Updating of Customer records


• Revenue Recognition


• Researching of billing questions from various departments

• Accurate data entry skills


• Good decision making abilities


• Problem Solving Skills


• Able to handle stressful situations professionally


• Good communication skills


• Persistent with good follow-though skills


• Ability to multi-task


• Ability to handle heavy workloads


• Ability to work in a team environment


• Availability to work overtime as needed to meet month end deadlines