Robert Half Technology - NOC Technician
||With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Robert Half once again was listed on FORTUNE® magazine’s list of “World’s Most Admired Companies.” (March 18, 2013). For additional information on how Robert Half Technology can support your job search visit us at www.rht.com.
||Robert Half Technology
||Raleigh, NC 27612
||Send Email Now
Classification: Telecommunications Specialist
The GNOC Surveillance Tech Level I primary functions include monitoring Alarms in Global Network Operations Center, answer incoming telephone calls promptly, and investigating alarms down to root cause and repair or dispatch appropriate personnel. Additionally, entering trouble tickets for tracking purposes, handle after-hours callouts and escalations, analyzing customer reports, and resolve complex voip/voice or data troubles. Also implement restoration procedures to prevent impending data and voip/voice processing troubles and assist in tracking of scheduled network maintenance.
Maintain surveillance of network at all times
Track all alarm events in assigned area
Drill down to root cause of trouble and resolve, dispatch, or escalate as required
Test, isolate and clear complex troubles on voip/voice or data network
Escalate alarms that are not easily resolved to Technical Support as appropriate
Answer phones promptly
Develop training and train entry-level and level 2 technicians to a basic understanding of Network and Equipment
Maintain integrity of Monitoring Systems by referring erroneous alarms to responsible parties
Work non-traditional work schedules covering 7 x 24 x 365 operations
Communicate outages inside the company are timely and effective
Acts independently of direction sometimes, and is delegated extremely complex task.
Create trouble tickets for all network troubles
Perform after-hours callouts and escalations
Assist in completion of scheduled network maintenance
Develop procedures and process for use by other techs in team
Track all network troubles and the groups working to resolve them
Other duties as assigned
Qualifications & Skill
High school or equivalent required.
On-job and/or formal training on telephony and Data IP technology.
Two year technical training preferred.
2 years of experience with VOIP/Voice or Data network troubleshooting.
Both are preferred.
1 year previous work on a telecom surveillance system desired.
2 years previous work in customer facing role desired as related to telecom.
2 years previous work on simple TDM or Data switch translations desired.
Moderate proficiency with Microsoft Office products preferred.
Intermediate Network Communication, Intermediate Windows XP, Intermediate Windows 7, Intermediate Telenet, Intermediate TCP/IP
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI� and the Microsoft� Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package. Robert Half Technology is an Equal Opportunity Employer. In 2013, our company once again was listed on FORTUNE� magazine's list of 'World's Most Admired Companies.' (March 18, 2013). Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
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reasons to work with Robert Half Technology:
- Each week we reach out to thousands of hiring managers to find the best career opportunities for our technology professionals.
- Nine out of 10 of our customers tell us they would recommend Robert Half Technology to their colleagues.
- Microsoft, Oracle, HDI and the Association of IT Professionals have all recognized us as the leading provider of technology talent.
- We offer free and immediate training to help you advance, including more than 8,000 technical and business training courses and over 10,000 online reference books.
Robert Half Technology is an Equal Opportunity Employer