In your hands, the most important medical device is the telephone.
Customer Service careers at UnitedHealth Group give you the opportunity to make a real difference helping people live healthier lives. As a trusted customer service representative of unitedHealth Group, your ability to listen, understand and solve problems will drive positive health outcomes for our members. you’ll be well supported with the latest tools, advanced training curriculum and the combined strength of a high caliber team. you’ll discover a wealth of pathways for professional growth within Customer Service and across our global company. you’ll also enjoy a healthy work/life balance. Learn more about why this is the place to do your life’s best work.℠
Manager of Workforce Scheduling and Forecasting, Back Office - Costa Mesa, CA or Overland Park, KS
The successful candidate will
be responsible for all facets of back office operations forecasting, scheduling,
workload volume monitoring and adjusting resources to meet changing
requirements. Responsible for determining and communicating work schedules and resources
for various workload queues across the organization. Will identify and lead process improvement and
productivity changes to lead cost savings and quality results. Will work with site leaders to ensure
adequate staff, coverage by interval, as well as, to develop contingency plans during
times of peak demand.
person will be responsible to insure that Optum Rx's Back Office Operations teams
are forecasted and scheduled optimally and efficiently In addition, the
successful candidate will be helping to develop staffing models to deal with
peak time periods as the schedule dictates.
This individual will work with management across
departments to develop policies and procedures and a training program that will
meet the needs of the department moving forward.
an end to end process.
work activities of supervisors and other team members.
and resolves technical, operational and organizational problems outside
service or process decisions are most likely to impact entire functions
and/or customer accounts (internal or external).
Analysis experience in preferred
Industry experience is a plus.
OptumRx is part of the family of companies that make UnitedHealth
Group one of the leaders across most major segments of the US health care
If you're ready to talk about groundbreaking interactions, let's talk about
what happens when a firm that touches millions of lives decides to gather
results from millions of prescriptions every month and analyze their impact.
Let's talk about smart, motivated teams. Let's talk about more effective and
affordable health care solutions. This is caring. This is great chemistry. This
is the way to make a difference. We're doing all this, and more, through a
greater dedication to our shared values of integrity, compassion,
relationships, innovation and performance.
OptumRx is an empowering place for people with the flexibility to help create
change. Innovation is part of the job description. And passion for improving
the lives of our customers is a motivating factor in everything we do. In the
largest and most personal sense, your impact can be greater than even you
thought at OptumRx.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a
drug test before beginning employment. In addition, employees in certain
positions are subject to random drug testing.
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Job Category: Customer Service
Admin - Clerical
Job Reference Code: UHG-532990-1
Position Type: Full-Time