Avante provides e-commerce operational services for branded personal financial services companies. Our primary customer is Check ‘n Go Online, a market leading direct lender of short term personal loans, for whom customer service is a distinct competitive advantage.
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Loan Servicing Representative 
Job Description

The role of Loan Servicing Representative I is to provide customer service to the online customer in all areas; verification and processing of online application, trouble shooting for online application log in errors, provide support for repayment options and taking credit/debit card payments.  Verification and processing of online applications include ensuring applications are set up on proper due date and that all required documentation is accounted for, contacting customer and ensure acceptance and execution of loan agreement, following established processes to created checks and balances to ensure all newly funded loans receive consistent verification and documentation through focus on 1) Customer Relations 2) Time Management 3) Accountability for Performance Minimums 4) Quality Control.

There are four major facets of the Loan Servicing Representative position:

  • Customer relations
  • Time management
  • Accountability for performance minimums
  • Quality control

Loan Servicing Representative Main Duties & Responsibilities:

  • Data Entry / Application Review
  • Make outbound calls and answer inbound calls / emails from customers
  • Maintain customer files
  • Process and audit customer data entry
  • Update and/or review returning customer information
  • Ensure proper due dates on customer loans
  • Document customer interactions and capture data in the loan processing system
  • Educate customer on processes such as refinance and IVR procedures
  • Take ultimate accountability for the achievement of goals set forth by management
  • Maintains and improves quality results by following standards and recommending improved policies and procedures

The Loan Servicing Representative position requires a Flexible schedule:
Monday - Friday 11:30 AM to 8:30 PM

Keyword Search:Customer Service Representative, Customer Service, Customer Care, CSR, loan, agent, loan agent, processor, loan processor, mortgage, banking, finance, commercial loan officer

Skills Description

Loan Servicing Representative Qualifications:
• High school diploma or GED equivalent
• PC skills; Microsoft Office - Excel, Word, & Outlook
• Ability to work under pressure with strict time deadlines
• Strong written and communication skills to communicate with all levels of management required
• Flexible schedule
• Ability to work as a team and interact with other departments

We are an Equal Opportunity Employer

Job Requirements


We encourage and reward outstanding performance through competitive compensation, and the Avante Rewards program, which provides prizes to associates for exceptional work and commitment
Eight of of Avante's thirteen leaders started with the organization as Customer Service Representatives.
Associates are encouraged to dress casually and comfortably
We have a diverse team, culturally and otherwise, with associates from all over the US plus India, Peru, The Philippines and Vietnam
Several of our associates have advanced education degrees, and many associates are currently attending college
Over the course of an average year fewer than 10% of our employees leave, compared to +50% for the industry
Avante was rated as one of Cincinnati's best places to work in 2009

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