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Department Manager 

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Why work anywhere else?
The spirit of H&M today is the same as it was when the company was founded in 1947 - an open door policy, direct communication and of course common sense.
At H&M we believe in working with a set of values rather than manuals. Our basic values include believing in people, teamwork, a fast pace of working and constant improvement. During 2008 we increased the number of employees of the H&M group to more than 68,000 people worldwide. The majority of our employees work in our 1500+ stores.

These standards plus our rapid expansion create great opportunities for anyone who embraces our values and has the desire and enthusiasm to grow with us. Is this you?

If you're interested in a career with Growth, Diversity, Values, Creativity and generous Benefits, you have to look no further than H&M!

Function:  Sales Organization

Department:  Store

Reports to:    Store Manager

Job Status:   Non-Exempt, Hourly

  Supervises a team of sales advisors within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions. Is actively responsible for overseeing sales attainment, merchandise presentation, customer service and operational functions within the department.
 
Job Responsibility including but not limited to:

  • Takes action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
  • Organizes and distributes the work of his/her staff, sets priorities and keeps an overview of the tasks to be accomplished in accordance with the Store Manager
  • Works with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • Effectively schedules the staff within the department according to the needs and restrictions of the business and adjusts hours as necessary to reach store and SPH goals
  • Ensures garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
  • Plans and coordinates together with the visual team all activities concerning campaigns, promotions and sales activities in his/her department
  • Proactively ensures team has knowledge on all product, campaign, promotion, display guidelines and merchandise information.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time off requests, pay, location or title changes, conducting terminations and corrective actions and making employment decisions
  • Manages, recruits, trains, develops and provides succession planning for the staff in the store in partnership with the Store Manager
  • Assists the Store Manager in maintaining an overview of all Employee Relations and Loss Prevention/Safety responsibilities in the store to ensure a healthy, safe and positive work environment
  • Maintains high quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands
  • Responsible for knowledge and completion of cash office operational functions
  • May be assigned overall store responsibility in absence of Store Manager

Financial Accountability:
  • Assists Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability
  • Accurate recording of sales and worked hour figures

 
Minimum Candidate Qualifications:
  • High School Graduate or equivalent.  Associate’s or Bachelor’s Degree preferred.
  • Preferably 2-3 years of retail management experience, including direct supervisory experience,  or comparable management role experience
  • Ability to lift in excess of 20 pounds

 
Skills, Abilities and Other Requirements:
  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Ability to be proactive to drive sales
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to work strategically, tactically and operationally
  • Able to multi-task in a fast paced environment
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Experience in administrating progressive discipline process and performance management
  • Basic computer skills, such as browser navigation, software interaction and data entry are needed
  • Open availability including evenings and weekends
  • Minimal travel required as necessary (i.e.Workshops)

 
At H&M we believe in offering our employees the most competitive and comprehensive benefits and compensation package available. In addition to a fair & competitive compensation plan, the H&M benefits package will include:

Medical & Dental Coverage
Short & Long-Term Disability
Life Insurance
Retirement Plan
Vacation
Holidays
Personal Days
Bereavement
Employee Assistance Program
Employee Discount
 

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JOB OVERVIEW

Company: H & M, Hennes & Mauritz

Contact: Not Available

Location: map it!US-CT-Milford

Employee Type: Full-Time

Industry: Retail

Manages Others: Not Specified

Job Type: Management
Retail

Req'd Education: High School

Req'd Experience: 2 to 3 years

Req'd Travel: Not Specified

 

 

 

 

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