The Operations Team Lead is responsible for servicing multiple customer accounts by receiving, stocking, or pulling orders according to request as well as directing workflow of the employees within the account. 

Primary Duties:

• Tracks employee hours in account to provide feedback
• Directs team of employees for one or more accounts in warehouse
• Coordinates with CSR and Operations Supervisor to determine shipping schedules, labor requirements for rework projects, and cycle counts
• Unloads and moves inbound freight product to storage locations safely and efficiently
• Pulls and prepares product for shipment, ensuring the exact number and type of product is loaded
• Performs picking duties in an efficient manner that meets both customer and company standards
• Efficiently moves and loads product from staging and/or storage areas into trailers
• Ships, receives, loads, unloads, moves, stacks and stages products and materials using a fork lift, clamp truck, electric or manual pallet jack, or other power equipment
• Operates equipment in a safe and efficient manner following defined work methods and procedures
• Assists supervisory personnel in overseeing activities in one or more accounts
• Assists in training Operators
• Maintains the equipment in a neat, clean and orderly fashion
• Participates in rework and repack of product as needed or requested by customer
• Assists in maintaining the security of the warehouses by conducting operations in a manner which promotes safety of employees and security of customer's products
• Assists in performing physical inventories and proper stock rotation
• Performs double checking and cycle counts according to ISO 9001 procedures
• Informs supervisor of any unsafe or hazardous working conditions
• Other duties as required and assigned

• High school diploma or GED (General Education Diploma) equivalent
• 2 to 4 years related experience and/or training; or an equivalent combination of education and experience
• Experience with warehouse equipment
• Experience with Microsoft Office, including Excel
• Synapse training preferred

• Ability to read and interpret simple instructions, short correspondence, and memos
• Ability to write simple reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Environment:

While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, or crouch. The employee is occasionally required to sit and climb or balance and may occasionally lift and/or move up to 50 pounds.  This position will be regularly exposed to moving mechanical parts and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.