Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Role: Sales|Analyst|Sales OperationsSL12EM
Title: Analyst
Location: Louisville, KY

Are you a fit?
Are you a self-starter who enjoys diving in to solve complex problems? Do you want to build on your experience with MarketPOINT's portfolio of insurance products, compliance, financial analysis, process improvement, industry knowledge and more?
Assignment Capsule
This unique position is responsible for supporting the Agency Administration Team of MarketPOINT through assigned projects, management of commission processes and timely payments to career and referral agents, development of Access databases, reporting tools for trend analysis, and process improvements to grow our business.

Responsibilities will include but are not limited to:

Administration of Senior Products incentive compensation for captive sales force of approximately 2000 for non-Medicare sales.

Administration of the agent referral compensation program for contracted brokers on behalf of Humana MarketPOINT.

Administration and processing of non-Medicare sales and commissions information, account management and problem resolution.

Create and maintain various databases and produce accurate and easy to understand reporting, trend analysis and statistics for our changing business model.

Improve processes by identifying problems or inefficiencies, researching solutions and documenting results.

Develop and strengthen MarketPOINT's relationship with the field at every opportunity.

Research and resolve all manner of inquiries from the field for all distribution channels for MarketPOINT.

Actively participate in on-going efforts to improve processes and streamline functions.

Other duties as assigned.

Key Competencies
Communication

You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.
Leveraging Technology

You are technologically savvy and know how to appropriately share and use your knowledge to improve business results.

Implementation/ Execution

You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
Reporting and Analysis

You are good at using information technology and manual reporting to track information, monitor progress, develop trend analysis and applying appropriate methodologies to support the needs of management.

Role Essentials

Bachelors Degree

Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint)

Strong proficiency or expertise in Microsoft Access including ability to develop databases

Proven clear and concise written and verbal communication skills

Ability to organize work while managing shifting priorities in an ever changing environment

Experience in process documentation, procedure design, project management, training, information analysis or reporting

Proven ability to leverage relationships to obtain information necessary to provide the team with the most current business information

Understanding of insurance products, Medicare and industry knowledge

Willingness to do whatever is necessary to get the job done and keep a positive attitude

Role Desirables

Life and Health License (or willingness to obtain in a reasonable timeframe)

Background in finance and/or compensation

Some background in customer service

General knowledge of SQL helpful

Six Sigma Certification or similar experience

Evidence of ability to self manage

Reporting Relationships
This position is in the Other Products area of Agency Administration for MarketPOINT and will report to the leadership of that team.

Additional Information
Extended hours will be required during peak times, special projects or specific monthly deadlines. This job may have some minimal travel.