At Bank of America, we hold ourselves to the highest of standards of ethical conduct and personal integrity. Our values are our strengths, and they guide us in all we do.

From outstanding career opportunities and advancement, to promoting a healthy work/life balance through special benefits and programs, Bank of America supports associates in achieving their dreams, professionally and personally.

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JOB DESCRIPTION:
OPPORTUNITY FOR ACHIEVEMENT™...

At Bank of America we take great pride in creating career opportunities for our associates - and we provide them with the training and support they need to achieve their goals.

Bank of America is seeking professional and motivated candidates interested in the following opportunity:




PART TIME COLLECTOR I

The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine inbound/outbound collections calling process.

Primary responsibilities are:

Collections, customer servicing and other loss mitigation or recovery activities

Contacts delinquent, charged-off, or high-risk mortgage customers in order to secure payment and determine reason for delinquency on active mortgage loans.

In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements

Works an established list of accounts on an automated collections system and/or autodialer

This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts

Understands and educates customers on account terms and alternate payment programs and methods

Navigates a computerized data entry system or other relevant applications

Required Skills:

• Previous customer service experience


• Excellent communication skills


• Ability to understand and discuss personal and financial difficulties


• Ability to analyze and negotiate payment arrangements


• Demonstrated ability to work in a fast paced environment.


• Ability to navigate in multiple computer systems while interacting with the customer


• Excellent organizational skills


• Ability to multi-task


• Ability to work in a team environment


• Self-motivated and results-oriented


• Solid Understanding of the inbound and Outbound Call Center environment


• Proven history of dependability


• Flexible with schedule as business needs arise


• Desire to resolve customer issues a must

• Previous Collection experience


• Mortgage Experience

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