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EAP Counselor - San Francisco, CA (Part Time)
OptumHealth Behavioral Solutions has an immediate need for an Employee Assistance Program Counselor in our San Francisco office. This role is part time 30 hours a week. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.
Monday - Friday business hours/no weekends! 30 hrs a week
Answer inbound calls for EAP and Behavioral Health
Assessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers
Provide solution focused consultation to assist member with issue resolution
Determine member eligibility and benefit coverage and triage as appropriate
Update and enter clinical notes in care management database
- Master's degree in Counseling, Psychology, Social Work, or related field
- Minimum of 3 years of clinical experience, post graduation
- Excellent communication skills, ability to multitask and manage competing priorities in a fast paced environment
- Demonstrated proficiency using a PC
- California independent behavioral health license (MFT, LCSW, PsyD/Phd Licensed Psychologist)
- Prior Call Center experience
- Experience supporting an Employee Assistance Program
- CEAP (or eligible)
- Prior experience in both Behavioral Health and Substance Abuse
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with
their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
In addition, employees in certain positions are subject to random drug testing.
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Job Category: Nurse
Job Reference Code: UHG-529853
Position Type: Part-Time