BS/BA degree required including courses in computer science or the equivalent in training, along with 3-5 years of in a help desk or customer service environment. Basic knowledge of database management, spread sheets, and graphics required, as well as the ability to learn technical information quickly and to answer in-depth technical questions. Candidates should have excellent analytical and problem-solving skills; a keen eye for editing technical documentation and testing software requirements preferred. Proficiency working in a team environment; strong interpersonal skills, and the ability to work well under pressure required. Excellent telephone and e-mail communication skills, and the ability to listen and articulate clearly in a patient and calming manner. Experience supporting networked and non-networked PCs remotely, in a multi-platform environment, preferred. A working knowledge of HTML and query languages preferred.
The Association of American Medical Colleges is an Equal Opportunity/Affirmative Action Employer