Learning Care Group, Inc. provides early education and care services to children between the ages of six weeks and 12 years under its umbrella of brands:

• La Petite Academy
• Childtime Learning Centers
• Tutor Time Child Care / Learning Centers
• The Children's Courtyard
• Montessori Unlimited

Between these five brands, Learning Care Group has approximately 1,100 schools (corporate and franchise) with a system-wide capacity to serve close to 166,000 children in the U.S. and internationally.

Today, the company, headquartered in Novi, Michigan, is one of the fastest-growing, second largest for-profit child care provider in North America. In 2008 we opened 7 new schools and we are currently on target to open another 8 - 10 new schools in 2009.

Employees like you are the foundation for our continued success. We are proud that in 2008 we were named as one of the "Top Workplaces" in Southeast Michigan by the Detroit Free Press. By joining our team, you will join close to 22,000 dedicated Directors, Assistant Directors, Teachers and staff that make a difference in the lives of children everyday.

You will also make a difference in the lives of children when you join our company as we are a national sponsor of the Make a Wish foundation. Our company, our employees and our children's families have contributed over $5.5 million to date.

• Do you have experience providing excellent customer service to all levels in an organization?
• Are you looking for a challenging opportunity in a help desk environment?

• Provides first, second, and third-level support on all Enterprise platforms.
• Logs all calls and requests into the help desk database.
• Serves as the primary technical point of contact for business owners.
• Surveys users to determine quality of service and identify additional support needs.
• Escalates technical support issues to IT managers and vendors for resolution, when required.
• Ensures support service documentation is complete and accurate for each incident reported.
• Assists the Support Services Manager and other team managers by writing and modifying standards for first, second, and third-level support processes.
• Develops and manages relationships between IT and business owners with the goal of effectively and efficiently managing support services.
• Reviews daily logs and reports to detect recurring slowdowns or errors to appropriate IT managers and business owners.
• Consults with vendors to resolve and document system performance issues.
• Ensures security of the Enterprise Architecture by enforcing and communicating IT security standards.
• Works with identified IT managers to complete tactical and strategic projects.
• Proactively identifies technology opportunities not anticipated or requested by the business that can provide a competitive advantage for the organization.
• Assists the Support Services Manager in the developing, communicating, and executing IT’s Mission, Vision, Strategy, and goals to the business community.
   

• Must have either a high school diploma (or equivalent) with appropriate field certifications or a bachelors degree in a computer related field.
• One year of multi-tiered support experience.
• Three years supporting LANs, WANs, and proprietary applications.
• Proven customer service experience with remote end users.
• Strong communication skills with the ability to clearly communicate technical resolution issues to every level of business user in the organization.Solid understanding of dependant technologies.
• Strong analytical and conceptual skills. 
• Excellent team player.
• Must be able to work 10am - 7pm with on-call responsibilities when necessary.

• Certifications in any of the following areas: A+, MCP, MCSA, MCSE. 
• Three years of multi-tiered support experience
• Three years performing systems administration duties in a Microsoft/Cisco architecture
• Three years supporting LANs, WANs, and proprietary applications.

There are many benefit options available to full and part-time employees. We provide a fun, challenging work environment that fosters teamwork, inspires professional excellence and encourages contributions by all team members including:

• Competitive compensation
• Comprehensive medical, dental and vision benefit plans available to eligible full-time employees
• Medical plans available to
  eligible part-time employees
• 401k
• Tuition reimbursement
• Vacation, holiday and sick time available to eligible full-time employees
• Generous child care discount

And because we have locations throughout the United States, there are countless transfer and advancement opportunities.

• Company:
  Learning Care Group
• Location:
  US-MI-Novi
  
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• Status:
  Full-Time
• Job Category:
  Information Technology

• Company:
  Learning Care Group
• Contact:
  Not Available
• Job Category:
  Information Technology
• Email:
  Send Email Now
• Fax:
  Not Available
• Phone:
  Not Available
• Reference Code:
  SC-110309