Job Title:
Account Representative I
FLSA Status:
Non-Exempt
Creation Date:
02/11/08
Title Position Reports To:
Supervisor Collections
Revision #
& Date:
Job Summary
At Asset Acceptance we are looking for dependable and enthusiastic people interested in building a career with our great company. In addition to a competitive salary and uncapped bonus potential, Asset Acceptance offers comprehensive medical, dental, and vision plans, and in addition to paid holidays, offers 19 paid days off annually. We also offer life insurance, long and short term disability, and employee assistance program as well as a tuition assistance program.
Essential Duties and Responsibilities
- Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods
- Utilize various means of skiptracing to locate customers
- Record and update full and complete account information to aid in account resolution
- Perform various Account Representative administrative duties
Knowledge, Skills and Abilities
- Education: High School Diploma or equivalency required.
- Experience: Collections experience preferred.
- Language/Communication/Interpersonal: Ability to read, write and speak fluent English. Strong written, verbal, active listening and phone communication skills. Ability to communicate effectively and in a professional manner. Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement). Ability to work in a team environment.
- High School Diploma or equivalency required.
- Analytical: Detailed oriented. Ability to plan, organize, prioritize and multi-task. Solutions-driven. Basic math skills (addition, subtraction, multiplication, division, percentages).
- Technical: Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Basic technical phone skills. Basic ability to use internet and web mail for business purposes.
- Supervisory: N/A
- Other: Ability to refer to policy and procedures when applying information and making decisions.
Certificates, Licenses
N/A
Work Environment
Works in a clean, well-lit, well-ventilated, fast-paced, highly energized office environment.
Physical/Mental Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. See Physical/Mental Requirements Form for additional requirements.
Other Work Requirements
Required to work one or more late shifts per week based on Company needs; plus one late Friday shift per month; required to work the last Saturday of each month and one additional Saturday per month. Required to work extended hours the last day of each month.
Disclaimer
The listed statements on this document are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is the responsibility of associates assigned to this job to ensure all duties and responsibilities are performed accurately and timely as required.