Database Coordinator

Survey Sampling International is a premier global supplier of online services and solutions to support the marketing research industry. We serve 46 of the 50 largest market research firms in the world, and another 1,800 clients worldwide, in both consumer and business-to-business environments. We have European offices in Rotterdam, London, Paris, Madrid, and Frankfurt, with several more on the way. We’re also in Canada, China, Australia, and Japan. Our workforce consists of more than 400 people representing 50 countries and 36 languages, who are smart, energetic, and passionate about being the best in our industry.

As the leading supplier of samples for survey research, we have experienced consistent and exciting growth and now have an opening in our expanding organization. 

POSITION SUMMARY

On a regional level, responsible for managing all hosted panel databases, including proprietary, Affiliate Partner (APS), and full service Panel Service (3rd party) panels; respondent intake and profile process, and ensuring the data quality and integrity are maintained. This role will report to the Team Leader, Database Management. 

Essential Functions:

• Responsible for the key features/background variable within the regional panel database gathered during the intake process and during panel development screeners.  Ensuring the panel attributes meet the regional needs of the business and are in compliance with the global standards.

• Manage request from the market, Sales, Operations, and Knowledge Management at a regional level on desired implementation for the panel database which includes new key features and background variables. 

• Managing and monitoring the panel database, panel utilization and data quality; when issues occur being the first line regarding the panel management software, sample drawings and panel database.

• Support the Respondent Activation team in the setup and management of the panel asset for proprietary, APS and panel services sub-panels.

• Collaborate with Technical Operations on testing new software version, and approving new versions.

• Engineer and/or maintain the company’s suite of International or telephony sampling products

• Update all bridge data for the telephone product.

• Write technical documentation regarding creation and maintenance of all telephone databases

• Produce and deliver specialized/non-standard database/sampling requests

• Bachelor’s degree.

• 2-3 years work experience.

Specialized Skills:

• Knowledge of relational databases i.e. Microsoft SQL Server or Oracle, online research methodology and statistics. 
• Strong analytical skills to work with data and define a clear database structure. 

Communication Skills:

• Demonstrates highest level of ability in all aspects of communications: written, oral, listening and expressing ideas.
• Strong presentation skills. 

Analytical Skills:

• Excellent problem solving ability.
• Ability to analyze qualitative data.
• Demonstrated ability to manipulate and analyze data from disparate sources.
• Exceptional analytical, quantitative and deduction skills.

Team/ Independent Worker

• Ability to work both effectively independently and harmoniously with a team.  
•  Ability to build relationships and work well across functions.
• Experience in a collaborative team environment, sharing workload and responsibilities.

Time & Project Management:

• Ability to lead, participate and manage large-scale projects.

• Must be able to manage multiple assignments simultaneously with shifting priorities, deadlines and focus and have strong organizational skills.

• Ability to prioritize and oversee multiple projects in a fast-paced environment.

• Effective time management skills and ability to meet deadlines.

Business Acumen Skills:

• Understanding of business processes.

• Demonstrates a strong customer orientation.

• Demonstrate cross-functional knowledge and ability to thrive in a highly complex environment.

Leadership Skills:

• Demonstrated leadership capabilities, including people development/coaching, objective setting and measurement skills.

• Demonstrates competence in key areas of management and leadership expertise including; relationship management, communication, staff direction and motivation, financial planning and control, quality management, risk management, and the achievement of targets. 

Behavioral Traits:

• Demonstrates strong attention to detail.

• Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled.

• Maintains direction and focus through proactive planning and organized approaches to work. 

• Demonstrates poise and composure under pressure.

• Communicates a “can do" attitude and positive outlook. Willing to pitch in and do more than is required. 

• Demonstrates initiative, resourcefulness and curiosity; asks “why?"

• Conscientious, reliable, and punctual. 

Our new colleague will have the opportunity to work in a fast paced and global culture, where we welcome feedback and ideas from our colleagues.

We offer a competitive compensation package including excellent benefits, tuition reimbursement, profit sharing and growth opportunities in an informal, exciting high-tech marketing environment.

Send resume and salary history to opportunities@surveysampling.com.  Please indicate the title of the position you are applying for in the subject line of your email.