Trading Support Representative - Third Shift

Townsend Analytics has been changing the way the world trades since 1985. The Chicago-based company created many technology innovations that are now considered standards in the financial services industry. These include the first real-time financial software under Microsoft Windows®; the first product to provide real-time streaming data over the Internet; the first integrated solution for NASDAQ trading rooms; and the first Windows-based direct-access trading solution. Townsend Analytics also developed Archipelago and the Archipelago Exchange, the nation’s first all-electronic, fully open exchange. The firm has engineered direct-access solutions for money managers, asset managers, hedge funds and mutual funds worldwide. The firm’s main lines of business include Trading Services and Content Services.  Townsend Analytics is a wholly owned, independently-operated subsidiary of Barclays Bank PLC.

Townsend Analytics is seeking a Trading Support Representative in our Chicago Office, this position will be on third shift (11PM-7AM) supporting our European and Asian clients.  As a part of the Global Service group, the purpose of the Trading Service department is to provide a world class service experience to our internal and external clients.  We specialize in providing best in class knowledge, response time and resolutions to our highly demanding broker/dealer and distributor client base.

Responsibilities:

Own the Service relationship with large multi-national broker-dealer and institutional clients

Provide technical and trading service to a global client base via phone and email interaction

Identify, diagnose, resolve and document technical and trading issues affecting the operation of our trading, content, clearing and compliance systems and applications

Proactively notify clients of developing issues

Recommend modifications to existing procedures and processes

• Bachelors degree
• 1-2 years trading or trade support experience required (OMS, electronic trading, connectivity, routing).  Two years or more preferred.
• API experience strongly desired
• Strong communications skills
• Excellent analytical and technical skills
• General knowledge of MS Windows and PC software applications
• Strong customer focus
• Works well under pressure
• Team Player
• Troubleshooting skills
• Flexible hours
• Knowledge of Asian markets desired

In exchange for your contributions, Townsend Analytics is pleased to offer a competitive salary and benefits package.

To be considered for this position, please forward your resume with salary requirements to [Click Here to Email Your Resumé]. No phone calls will be taken.

Visit us on the web: www.realtick.com