Company Overview

We need people just like you. At American Medical Response we believe that our team members are our strongest asset. We recognize that our ability to provide superior patient care, great customer service – and to keep our company growing – depends on the continued professional development of our world-class workforce.

Everyday the 18,500 employees of AMR live the promise we make to our patients and customers. We develop caring solutions to serve each community’s unique needs, while maintaining the highest professional standards.

As the nation’s largest private provider of medical transportation services, we offer opportunities for growth and advancement in a variety of career paths. Explore the diverse career opportunities we offer throughout our company, across the country



 
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Correspondence Rep - Medical Transportation Billing Services , map it!US-CA-Torrance

Job posted on: 11/6/2009

Job overview

Company:
 American Medical Response
Location:
 map it!US-CA-Torrance
Base Pay:
 $12.50 - $15.68 /Hour
Employee Type:
 Full-Time
Industry:
 Healthcare - Health Services
Managed Care
Insurance
Manages Others:
 No
Job Type:
 Admin - Clerical
Customer Service
Health Care
Req'd Education:
 High School
Req'd Experience:
 At least 1 year(s)
Req'd Travel:
 None
Relocation Covered:
 Not Specified
 
Contact:
 Not Available
Phone:
 Not Available
Email:
 Send Email Now
Fax:
 Not Available
Ref ID:
 Corresp. - TOR

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers questions, processes information obtained from patients and processes customer complaints by giving information to the appropriate person(s).   Takes appropriate action to resolve accounts.
• Edits and releases accounts for billing.
• Sends appropriate letters to patients as needed.
• Inputs any obtained information and notes relating to the account into computer system as needed.
• Calls insurance company or third party to obtain billing information and/or to check claim status or eligibility.
• Processes medical records requests and forwards to appropriate persons or units within the department.
• Faxes or mails information to appropriate billing services as required.
• Assists all other units within Patient Business Services Department (i.e., processing queues, providing data entry, etc.).
• Assists bi-lingual patients, if capable, by translating documents and conversations. 
Contacts patients to obtain information such as:
Medicare, Medi-Cal, and/or industrial, group or private insurance information.
Correct address, date of birth, Social Security Number, etc.
Establish payment arrangements.
Resolve past due or delinquent accounts (collections).  

• Receive all incoming correspondence, return mail and "no mails" and sorts it appropriately.

• Process correspondence, return mail and "no mail" according to specific paysource procedures. 

• Utilize all tools available to identify the error in the address including the internet, billing system, imaging and patient and facility contact.

• Manipulate the system to route trips to designated queue or unit and resends corrected mail.  

• Document all necessary details in trip comments, including imaging tracking number.

• Prepare correspondence batches for imaging.

• Audit correspondence, return mail and "no mails" and provides feedback for internal and external training needs.
• Must be able to pass Quality Assurance audit with an accuracy rate of 95% or better.
• Perform other duties as assigned.

 

Job Requirements

MINIMUM QUALIFICATIONS:

High school diploma or GED.  Minimum of one year prior office work experience.  Prior medical office or healthcare insurance experience is preferred.  Prior medical billing experience is preferred.  General working knowledge of PCs and/or patient accounting computer systems. Must type minimum 45 wpm and pass pre-hire and department specific testing requirements.  Effective oral, written and interpersonal communication skills.  Able to perform duties within tight time constraints and handle large volumes of work.  Able to effectively handle complex customer issues.  Able to work cooperatively in a team atmosphere. Familiarity with insurance, Medicare, Medi-Cal and Kaiser, contract guidelines and protocols is preferred. Bilingual in Spanish is also preferred.

 

 
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