Customer Service - Road Breakdown Agent
11/6/2009



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     Job Overview

Company: Werner Enterprises
Location: map it!US-NE-Omaha
Base Pay: N/A
Employee Type: Full-Time
Industry: Automotive - Motor Vehicles - Parts
Telecommunications
Transportation
Manages Others: No
Job Type: Admin - Clerical
Customer Service
Telecommunications
Req'd Education: None
Req'd Experience: At least 1 year(s)
Req'd Travel: None
Relocation Covered: No
   
Contact: Chris Nevius
Phone: Not Available
Email: Send Email Now
Fax: 402-894-3997
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Ref ID: Road Beakdown
 

     Company Overview

Werner Enterprises, Inc. (Nasdaq: WERN) was founded in 1956 and is a premier transportation and logistics company, with coverage throughout the United States, Canada, Mexico, Asia, Europe and South America. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices throughout North America and China. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated, medium-to-long-haul, regional and local van capacity, expedited, temperature-controlled and flatbed services. Werner's Value Added Services portfolio includes freight management, truck brokerage, intermodal, load/mode and network optimization and freight forwarding. Werner, through its subsidiary companies, is a licensed U.S. NVOCC, U.S. Customs Broker, licensed Freight Forwarder in China, licensed China NVOCC, TSA-approved Indirect Air Carrier and IATA Accredited Cargo Agent.

     Job Description

DRIVEN TO SUCCEED!

This is more than "just a job". Werner Enterprises offers great
benefits and many advancement opportunities so you can build a
CAREER with a rock solid foundation!

The main purpose of this position is to assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment.

The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system.

Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service.

Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs.

     Job Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to communicate with drivers, customers, and repair facilities in a professional and courteous manner.

PC experience required.

Strong decision making skills.

Knowledge of U.S. geography.

Data Entry Skills (6500+ kph)

Two to three years transportation industry experience preferred.

One to two years AS400 and/or computer experience preferred.
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