Customer Retention Manager

Regis Corporation (NYSE:RGS) is the beauty industry’s global leader in beauty salons, hair restoration centers and cosmetology education. As of September 30, 2009, the Company owned, franchised or held ownership interests in 12,900 worldwide locations. Regis’ corporate and franchised locations operate under concepts such as Supercuts, Sassoon Salon, Regis Salons, MasterCuts, SmartStyle, Cost Cutters, Cool Cuts 4 Kids and Hair Club for Men and Women. In addition, Regis maintains an ownership interest in Provalliance, which operates salons primarily in Europe, under the brands of Jean Louis David, Franck Provost and Saint Algue. Regis also maintains ownership interests in Empire Education Group in the U.S. and the MY Style concepts in Japan. System-wide, these and other concepts are located in the U.S. and in over 30 other countries in North America, South America, Europe, Africa and Asia. Regis also maintains a 49 percent ownership interest in Intelligent Nutrients, a business that provides a wide variety of certified organic products for health and beauty.

CUSTOMER RETENTION MANAGER

Overview:

Responsible for strategic development, building and delivering best of breed strategies and initiatives that have achieved outstanding business results on a sustainable basis including  accurate and timely execution with integrated marketers, and has operated in most of the accountable communications channels.

Responsibilities:

• Responsible for the oversight of customer retention contact initiatives/loyalty programs including the strategic direction, evolution, integration and execution of these programs
• Development and ongoing enhancement of customer value proposition including the impact on customer engagement
• Creation of short and long term marketing strategies
• Extensive knowledge and research of outside environmental factors, such as new technologies and competing trends
• Integration of programs into communications platforms including social media
• Teamwork, Leadership and Customer Experience Champion
• Interface with multiple vendors and internal groups to ensure best customer experience
• Quickly respond to market needs and customer issues
• Identify, recommend, and select third party vendors to support strategic execution
• Manages and assists with the operation of each program including:  budgeting, strategic marketing plans, project management
• Accountable to campaign documentation
• Responsible for maintaining and sharing information across the organization to functionally educate
• Accountable for making sound financial decisions and understanding financial concepts: ROI, Pro-forma, shareholder value and POV and reconciles and adhere to a budget
• Liaises with internal groups to ensure deadlines and deliverables are met
• Identifies opportunities for improvement
• Sets quarterly and annual measurement criteria
• Provide supervisory  leadership
• Performs other duties as required

• Bachelor’s degree in Marketing/Statistics or related filed, min. 7-9 years of experience
• 4-6 years database retention marketing experience an asset; MBA a plus
• Excellent interpersonal and communications skills
• Familiar with the salon services industry a plus
• Strong results oriented behavior and proven track record in leading retention initiatives
• Excellent strategic, conceptual and leadership skills
• Strong organizational, presentation, and communication skills
• Demonstrated experience in innovative strategy and effective solution
• Demonstrated ability to strategically lead an organization or influence teams

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts (Health and Daycare)
• Employee Stock Purchase Plan
• 401K Plan
• Profit Sharing Plan
• 529 College Savings Plan
• Company Provided Lunch
• Employee Discounts

To be considered for this position, click Apply Now.
You may also apply online at http://hire.regiscorp.com