CSR/Dispatch in Akron/N. Canton!!

Duty #1: Monitor all incoming alarm messages

Duty #2: Monitor all vital electronic office equipment

Duty #3: Monitor multiple internal electronic systems for proper operations to assure customers of continuous response to alarm activity

• Notify customers of alarm problems
• Answer incoming calls from customers regarding their alarm activity
• Answer incoming calls from customers regarding their document/contact list change requests
• Dispatch police, fire, EMS or guard service in the event of actual burglary

Minimum Requirements

·        Diploma or GED

·        Must type 35WPM and 5500 keystrokes- NO EXCEPTIONS!

·        Strong computer skills

·        Minimum of 6 months previous Call Center customer service experience

·        Ability to multi-task multiple windows on a PC (must know how to copy and past between application windows)

·        Must have a clear speaking voice over the phone

·        Must have a desire to take customer calls throughout the entire shift

·        Must be able to dress in Business Casual attire- no tennis shoes

·        Must have longevity at all previous positions

*** These are the minimum requirements required to be considered for this position, but possessing them does not guarantee you will be hired.***

Training

Training is four weeks long

The first 2 weeks of training, regardless of shift time, is usually scheduled Monday-Friday from 9am-5pm

Training includes both classroom and shadowing with experienced call center agents

Attendance is mandatory at all training dates

Employees will return to normal shift hours after the 2^nd week of training

Typical Day

Attendance is critical! You will be let go or jeopardize your opportunity to be considered for a permanent position if you miss any/ many days during your training

Hours:

• 2^nd Shift: Your shift will start between the hours of 2:30pm-4:00pm. Your start time will be assigned based on availability.
• 3^rd Shift: Your shift will start at either 11pm or 12am. Your start time will be assigned based on availability.
• Floaters: Your shift can start anytime between 6am and 6pm. Once a designated 2^nd shift for 3^rd shift opens, you will have the opportunity to slide into that shift.
• You will work 8 ½ hour shifts. Schedules will fluctuate and can include any 5 days (including Saturday and Sunday). You will have your schedule 3-4 weeks in advance.
• Your 2 days off during the week will be scheduled together (may or may not be for floaters) and are assigned based on need and availability.
• You are able to bid on a different schedule after 1 year of employment.

Compensation & Benefits

Pay rate is $11.25 per hour

Upon conversion they will make you a written offer which may include a pay rate increase, it is not guaranteed.

Growth Opportunity

They promote from within and offers its’ employees many opportunities for advancement and growth

There are several different levels of growth opportunity within the dispatch department:

• Senior Dispatcher
• Supervisors (All current supervisors started as dispatchers)
• Management
• You are eligible to post anywhere within the company after one year of employment. There are endless opportunities!