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company overview

Kinecta Federal Credit Union is one of the nation's leading Credit Unions, with more than $4 billion in assets and serving 200,000 member-owners across the country. From the beginning, we have helped our members fulfill their dreams. In 1940, Hughes Aircraft Employees Federal Credit Union was an idea born from a simple inconvenience: employees of the Hughes Aircraft Company were spending too much lunchtime driving downtown to handle their finances. So why not start a credit union, right there at the plant?

"I went to Mr. Hughes' office in Hollywood and talked to his secretary Nadine. I gave her all the facts and Mr. Hughes said, 'Sure. Start the Credit Union. Just keep my name clean. I don't want anything funny going on.' I said, you can be sure of that. And Hughes Credit Union was born."

- Lou Merandi, Credit Union Founder & Hughes Aircraft Chief Tool Designer, 1937-1981

In October 1940 a United States government charter was issued to establish the Credit Union. Each of the 12 founders deposited $5 to make the Credit Union's total assets $60. Membership cost 25 cents and the maximum loan amount was $200.

We launched our name change to Kinecta Federal Credit Union in July 2001, after serving our members proudly as Hughes Aircraft Employees Federal Credit Union for more than 60 years. As we continue to expand our position as a leader in the financial services industry our Kinecta name and logo represent our continued commitment to delivering unequalled value to the members-owners of Kinecta Federal Credit Union. Our promise: Every aspect of our organization, from our employees, to our communications, to our products and services, sets standards of excellence by remembering that our business is serving our members. And we're committed to doing that better than anybody.

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job description

Member Service Representative I position is responsible for providing exceptional member service by completing transactions accurately and providing information on all products and services to members in a timely and efficient manner.  This position is located in San Diego, CA.


job Requirements

To perform the job successfully, an individual should demonstrate the following competencies:



  • Problem Solving - Identifies and resolves problems in a timely manner.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
  • Interpersonal - Keeps emotions under control even when dealing with a negative situation.
  • Oral Communication - Listens and gets clarification; Responds well to questions.
  • Team Work - Contributes to building a positive team spirit.
  • Written Communication - Able to read and interpret written information.
  • Attendance/Punctuality - Is consistently at work and on time and when scheduled.
  • Dependability - Follows instructions, responds to management direction.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
  • Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Basic knowledge of computers and the ability to learn the Symitar System in a reasonable amount of time.

 

Potential candidates for this position must meet the following requirements:

 

  • High school diploma or general education degree (GED)
  • Six months' experience in customer service and cash handling; or equivalent combination of education and experience.
  • Financial Institution background preferred.

    Experience as outlined may be substituted for education on a year-for-year basis.

    Kinecta Federal Credit Union is an Equal Opportunity Employer.

 

 

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