Front Office Manager

BASIC PURPOSE: Supervise the Front Office staff, including Guest Service Agents, Bell Staff, PBX Operators, Night Audit and Drivers in daily shift operations.  Lead the Front Office department to surpass customer satisfaction goals, providing quality service and compliance with corporate/franchiser policies and procedures while meeting and exceeding financial goals.  This position is intended to offset the Room Division Manager's schedule to provide high management visibility and improved guest service.  As such, this position will be scheduled in evenings and on weekends.

ORGANIZATIONAL SCOPE:  Position is responsible for the short term planning and day-to-day operations of the Front Office Department.  Implements and monitors the Department's budget and manages expenses within approved budget constraints.  Responsible for Front Office Scheduling, Purchasing, Payroll, corporate/franchiser reporting, exceeding customer expectations, and maximizing revenues while maintaining hotel inventory.

Reports to the Rooms Division Manager

Education:            Two to four year college degree or equivalent education/related experience

Skills and Abilities:

Requires knowledge of standard industry policies, procedures and services and general knowledge of other departments in the hotel.

Requires supervision/management skills.

Requires Advanced knowledge of Microsoft Word, Excel, and Outlook

Ability to achieve positive guest relations and maximize guest satisfaction.

Ability to handle cash and credit transactions.

Ability to enforce all company rules and SOPs.

Experience with OnQ is a plus.

Second Language skill is a plus.

Candidate must be able to maintain a flexible work schedule, including nights and weekends.