Credit and Collections Specialist

Credit and Collections Specialist

Description of Credit and Collections Specialist:

POSITION No.: 1905.1

Department: Collections
SALARY GRADE: C6   

FLSA: Non-Exempt      

Written By: Michael Harbuck    

SUPERVISOR: Collections Supervisor
Directly manages position(s) of: N/A
Indirectly manages position(s) of: N/A

About Us:

Robins Federal Credit Union is a financial industry leader in Middle Georgia and provides a rewarding environment for its employees. As a member-owned, not-for-profit financial cooperative, Robins Federal is committed to our members. Our fundamental responsibility is to actively serve people within our field of membership, and as appropriate, the communities in which they live. All members will be treated with respect and dignity and we will offer honest, fair service at all times. The value of membership will continually be demonstrated in all facets of operations at Robins Federal Credit Union.

JOB GOAL: Provide information and financial assistance to members who have delinquent accounts and to minimize the losses on these accounts.

JOB RESPONSIBILITIES:

• Perform collection efforts on delinquent and deficient accounts
• Completes refinances and extension agreements
• Use skip tracing techniques to research delinquent accounts
• Contribute to the team effort
• Meets collection goals as set forth by Collections Manager
• Comply with Chapter 7 & 13bankruptcy laws, and fair debt laws
• Comply with RFCU guidelines in accordance with loan policies.
• Accomplish special projects assigned by Collections Manager

Credit and Collections Specialist

Requirements of Credit and Collections Specialist

JOB EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Minimum of 6 months collections experience or Vocational degree equivalent
• Federal Regulation Z (BTCC Online Course)
• Federal Regulation CC (BTCC Online Course)

JOB PERFORMANCE REQUIREMENTS:

• Knowledge in Computer Literacy
• Must have excellent communication skills (oral and written)
• Ability to keep information confidential
• Interpersonal skills
• Ability to handle multiple tasks and cope with interdepartmental nature of the position
• Knowledge of laws governing collection of delinquent accounts
• Capability of designing budgets and developing payment schedules
• Overall knowledge of Credit Union operations
• Knowledge of loan policies and all forms and agreements pertaining to loans
• Knowledge of regulations governing Chapter 7 or 13 Bankruptcies
• Knowledge of skip tracing procedures
• Demonstrate initiative; dependability; positive attitude; good attendance record and team work Accomplish duties to achieve desired results

Physical demands of this position:

• The job is sedentary no lifting of objects in excess of 20 lbs.

Mental/Emotional demands of this position:

• The position is often stressful due to the nature of the work; employees must maintain self-composure and work effectively when dealing with disgruntled, emotionally distressed and abusive members.

Keywords : financial analyst, financial ratio, credit, finance