Applied Underwriters is a strong, vibrant insurance and financial services organization. We offer integrated solutions that focus on fulfilling the real needs of employers.  With thousands of loyal customers, Applied Underwriters has consistently demonstrated that the best way to serve customers is to understand their business and their needs, and then to provide superior customer support - support that is personalized, thorough, and always there when our customers need it. 

Applied Underwriters is currently continuing the expansion of our 400-employee operations center in Omaha and we are currently seeking individuals with a strong customer service background to fill our needs of a full-time Account Manager.  This is an excellent opportunity to obtain a key position with a stable national company in a professional, competive,  and friendly environment.

Qualified candidates will have exceptional oral and written communication skills and exhibit sound judgment in a very fast-paced environment. Mature new college graduates who are highly confident in their abilities and seeking an elite, highly professional working environment, with opportunity for growth, are encouraged to apply.
 
DESCRIPTION 
This position is responsible for customer conversion, retention and education of our flagship product. Account Managers will work with internal departments to assist our customers with their business needs while maintaining on-going relationships with assigned accounts. Ideal candidates must possess excellent customer service skills and maintain a professional, positive attitude while dealing with complex customer issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for maintaining monthly new sale conversion of 95%
• Responsible for maintaining monthly customer transfer of 95%
• Enter, manage and resolve issues entered into Incident Form
• Consistently make sound decisions while always protecting the interests of the company
• Demonstrate a positive attitude while proactively handling client issues in a team-oriented environment
• Strive to maintain positive internal and external customer service relationships
• Demonstrate effective leadership skills
• Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed
• Ability to plan and organize work effectively to ensure its completion
• Report red flag issues to supervisor and document all follow-up in the Incident Form
• Complete new account setup per protocol and have client processing payroll no less than 30 days from the date of coverage bound
• Review all documents, notes and correspondence to assure setup follows established protocol
• Facilitate client understanding of payroll procedures
• Evaluate the effectiveness and outcome of processes and procedures, offering recommendations as necessary
• Plan for the customer’s transfer to permanent processing team
• Demonstrate a high degree of salesmanship when explaining the SolutionOne product