Description
Summary: Exciting, growing company in Phoenix is seeking a motivated Application Support Engineer to join a team support an open-source, web-based application. The principle focus of this position will be to work with a team to solve technical problems related to client software implementations.
Essential Duties and Responsibilities:
The following are common elements of this position. Other duties may be assigned.
l Take ownership of technical issues, and working with development group to resolve more advanced issues when necessary
l Level II customer support, troubleshooting and providing solutions to the customer service representatives
l Diagnose and fix bugs
l Document exceptions and fixes for inclusion into core product
l Merge defect resolutions between code bases
l Develop a deep understanding of the supported application
l Work with customers and community members, including customer service representatives, business managers, project managers, software engineers, and data center engineers.
Qualifications:
• Enjoys trouble shooting and problem solving
• Minimum of 2 years of Java experience
• Knowledge of SQL and experience with more than one of the following databases: Oracle, MySQL, MS SQL, or db2
• Strong verbal and written communications skills: clear, concise and able to communicate difficult operations with customers
• Able to work with minimal direction, prioritize, and multitask
• Ability to rapidly gain knowledge of new technologies and systems
• Enjoys working to achieve customer satisfaction
• Familiarity working in Java environment. This includes using source control, an IDE, bug tracking systems
Requirements
competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;
Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Manages competing demands.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.
Travel – No travel is anticipated
