Repriorment Services Generalist

Mather LifeWays is a unique not-for-profit organization based in Evanston, IL. Our mission is the enhance the lives of older adults by creating Way to Age Well.

As a recipient of the 2007 American Association of Homes and Services' Excellence in the Workplace Award and the 2007 Health at Work Silver Award, our commitment to serving older adults is equaled only by our commitment to attracting and retaining almost 600 valued employees. In addition to providing a generous benefits package that included medical, dental, paid time off, tuition reimbursement and more, many other value-added, innovative , and progressive employee programs align with the Mather LifeWays mission of Creating Ways to Age Well. Check us out online at http://www.matherlifeways.com/!

We're looking for a Repriorment Services Generalist to serve as a member of a self-directed team that through their combined efforts provides: an extraordinary greeting to residents, family and visitors of The Mather; exceptional, efficient customer service of concierge tasks; creative, positive planning and delivery of programming; safe, efficient and fun transportation. Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating EMI (Eliminating my Impossibilities) behaviors.

Essential Functions:

Engage residents in creative, positive programming throughout and beyond The Mather:

• Plans, organizes, arranges, promotes and facilitate a variety of activity, social events and outings seven (7) days a week within and beyond the community, based upon the whole person comprehensive wellness model; ensure active program participation by assisting with promotion, monthly calendars, marketing and communication materials and sign-up and room preparation processes
• purchases tickets for trips and coordinates purchases with accounts payable and accounts receivable
• Regularly seeks resident input to integrate into programming decisions; support resident-initiated activities/programming
• Encourage and mentor volunteers; incorporate volunteers actively into programming of The Mather
• Maintains high level of interaction and communications with residents/family and staff using intrinsic communications style; respond to resident requests for information; respond to resident feedback and address concerns in a timely and professional manner
• Safely and efficiently transports residents in Mather vehicles conduct safety checklist before each trip
• Administrative duties to include: typing menus, copying, collating, preparing directories, and producing work tickets in PM Worx program
• Coordinates with Wellness and fitness Coordinators, and Mather LifeWays Institute on Aging staff, as well as Administrative Wizard on programmatic planning and implementation

Provides excellent customer service for residents and guests as the "first face" of The Mather:

• Greets residents and visitors, and monitor building access
• receives and directs in-coming phone calls
• Responds to resident requests for information; responds to resident feedback and addresses concerns in a timely, professional manner
• Receives and catalogs resident packages, deliver packages
• Provides transportation reservation service
• Provides guest room reservations, check-in and check-out services
• Maintains daily check log, service log and other pertinent records

Secondary Functions:

• Co-manage and schedule team
• Back-up and support team members
• Maintain a positive, creative, educational environment throughout The Mather
• Assist with special projects
• All other duties as assigned

Please apply by sending your cover letter and resume to Allison Haschke at [Click Here to Email Your Resumé] or via fax at 847-492-6799.

Preferred: college degree, 36 of 42 hour Activity Directors Course, experience with Music, art of Therapeutic Recreation, a plus; computer and telephone experience