Technician/Technical Support

Technician / Customer Support

SUMMARY

Teledyne Advanced Pollution Instrumentation, Inc., (TAPI) a division of Teledyne Technologies Inc., is a worldwide leader in the manufacturing of state of the art environmental instrumentation.  With growing markets both domestically and internationally, we are currently seeking qualified candidates for our Technician / Customer Support position located in San Diego, CA.  This position plays a key role in the Customer Service and Production departments.  The ideal candidate will interface with internal and external customers to provide customer assistance and technical troubleshooting for customers and works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.  This position starts as a Technician in the Customer Service/Engineering Lab as the first step towards the Engineering Technician Training Program.

ESSENTIAL FUNCTIONS OF THIS JOB

·    Will work 1-2yrs in the repair shop troubleshooting, repairing and testing instruments that have been returned from the customer for repair.

·    Repair, advise on the repair and use, and facilitate factory repair of Teledyne APi analyzers and associated equipment used in the customer’s operation

·    Provide customer support with technical troubleshooting and product information when necessary.

·    Research the status of customer orders, equipment returns, repairs, or replacements.

·    Assist internal departments in identifying parts and part number for equipment.

·    Provide information on possible product problems, pricing of repairs and/or items not covered under warranty

·    Moderate lifting (chassis / instruments) up to 60 lbs may be required at times

KNOWLEDGE AND SKILLS

·    Requires an Associates degree in electronics or related field with a Bachelors degree or preferred.  Equivalent experience may be substituted for a degree.

·  Industry product knowledge, a plus

·    Must possess problem solving skills, strong digital and analog skills, and the ability to troubleshoot in a logical manner.

·    Excellent interpersonal skills required for customer and team interaction

·    Professional, clear verbal and written communication. 

·    3-5 years experience and/or education in a service related environment, particularly oriented towards electronic, pneumatic and electromechanical instrumentation.

·    Must have experience using the following test equipment:  VOM, oscilloscopes, recorders, hand tools, test jibs and custom test equipment as required.

·    Must be able to exercises judgment within defined procedures and practices to determine appropriate action

·    Requires general computer skills and knowledge of Word, Excel and Power point programs.

Compensation & Benefits:

Teledyne API offers a competitive salary with a full benefits package to its regular fulltime employees which include: Medical, Prescription, Dental, Vision, Life, 401k w/ money match, Employee Stock Purchase Plan, Tuition Reimbursement, generous Vacation, Sick and Holiday paid time off, Flexible Spending Accounts (Medical & Dependant Care); Optional insurances include Employee Life, Family Life, Accident, Long Term Disability. 

How to Apply:

If you meet the qualifications above, please submit your resume, cover letter and salary history & requirements to one of the following: (1) Email to: Human Resources at [Click Here to Email Your Resumé], or (2) Fax to: 858-657-9818.  Please reference your name and “Technician Customer Service" in the subject line for faster processing.

Teledyne Advanced Pollutions Instrumentation

Learn more about our organization at http://www.teledyne-api.com

M/F/D/V Equal Opportunity Employer