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Corporate Travel Concierge - LesConcierges, Inc.

Job Snapshot
Location:
301 Howard Street
15Th Floor
San Francisco, CA 94105 (map it!Map it! )
Base Pay:
$17.50 - $20.00 /Hour
Other Pay:
Plus bonus opportunity and full benefits package
Employee Type:
Full-Time
Industry:
Hospitality
Travel
Manages Others:
No
Job Type:
Customer Service
Hospitality - Hotel
Telecommunications
Experience:
At least 2 year(s)
Travel:
None
Post Date:
11/3/2009
Description

LesConcierges is the leading global service provider of integrated travel and concierges services. We are seeking experienced corporate travel consultants, to service client members from our Tele-Center in San Francisco. The Corporate Travel Concierge will focus on providing exceptional, high-touch service assisting customers with customized arrangements including; travel bookings, dining reservations, event planning, research, and other personal services. The ideal candidate is able to go above and beyond the call of duty to provide an exceptional customer experience, embraces change, and thrives in a fast-paced environment. Experience working with VIP clientele and handling corporate travel bookings is essential to this position.

 

Primary Responsibilities:


Servicing customers through various delivery channels (via, phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
Researches, recommends, and fulfills on customer requirements.
Provide Program Benefit Support, delivering on client value propositions while providing a seamless customer service experience when dealing with other departments.

Requirements
• Minimum 2 years experience booking travel arrangements in a corporate environment.
• Well-traveled, both domestically & internationally.
• Familiarity with the luxury market, either professionally or through personal experience.
• Previous experience working with VIP clientele.
• Understands and is able to book all travel components including but not limited to airfare, accommodations, and transportation.
• Excellent phone manner and written communication style.
• Proficient in MS Office, e-mail applications, and internet browsers.
• Excellent organizational skills.
*All candidates must be available to work one weekend day, either Saturday or Sunday.
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