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Customer Service Representative-Health Care

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Job Snapshot
Location:
6665 South Kenton Street
Suite 201
Denver, CO 80111 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Healthcare - Health Services
Medical Equipment
Sales - Marketing
Manages Others:
No
Job Type:
Admin - Clerical
Customer Service
Pharmaceutical
Education:
High School
Experience:
At least 1 year(s)
Post Date:
11/4/2009
Contact Information
Ref ID:
17380
Description Pacific Pulmonary Services

JOB TITLE: Customer Service Representative
REPORTS TO: Operations Manager
FSLA STATUS: Non-Exempt
 

Company Overview

Pacific Pulmonary Services is one of the largest providers of home oxygen, sleep therapy and respiratory medications in the United States. We have more than 1000 employees dedicated to patient care and service. Our operations include 100 local service centers across 16 states, a pharmacy in Tempe, AZ, a sleep therapy operations center in Bakersfield, CA, a Customer Care Center in Lexington, KY, Reimbursement Centers in Brentwood, CA and Omaha, NE and our corporate administration and training center in Novato, CA.

  

Why PPS?

 

  • PPS has been growing for 30 years and we are continuing to expand and open new centers in 2009
  • As we grow there are opportunities for advancement.
  • We base our decisions and actions on the following values: putting patients first, integrity, teamwork, achievement, accountability and fun.
  • Benefits include competitive compensation and performance incentives and a comprehensive benefits package including health and dental insurance, life insurance, 401(k) plan with matching and paid vacations.

POSITION SUMMARY:
The Customer Service Representative (CSR) is responsible for receiving, qualifying and processing all customer orders in conformance with company standards in a timely, efficient and accurate manner.
  • The Customer Service Representative is an integral part of the success of each Pacific Pulmonary Services location. This is a highly visible position within the organization, offering opportunity for advancement.
  • Build relationships with physicians, their offices, and other referral sources over the phone.
  • Educate patients on the products and services that will best meet their needs.
  • Continually update processes that will increase efficiency and effectiveness of patient care.
  • Process data entry in a timely and accurate manner.
    • Requirements MINIMUM QUALIFICATIONS:
  • Minimum of one (1) year of prior experience in a customer service or office environment.
  • Must possess strong organizational, customer service and communication skills with the ability to multi-task on an ongoing basis.
  • We seek common-sense individuals who have the desire to help others and contribute to the growth of our business.

    PHYSICAL REQUIREMENTS:

  • Time will be divided between sitting, standing, walking.
  • Infrequent lifting and loading of equipment
  • Able to lift, stand, sit and squat.

    Pacific Pulmonary Services is an Equal Opportunity Employer


    Any Offer of employment is contingent upon the results of a pre-employment drug test and background check.


    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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