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JOB OVERVIEW
Company:La Quinta Inn & Suites
Contact:Not Available
6116 West Calhoun Drive
Location: US-LA-Alexandria
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71303
Base Pay:N/A
Employee Type:Full-Time
Industry:Hospitality
Manages Others:No
Job Type:Accounting
Admin - Clerical
Customer Service
Req'd Education:High School
Req'd Experience:Not Specified
Req'd Travel:Not Specified
Relocation Covered:Not Specified
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Welcome to the Bright Side® at La Quinta Inns & Suites.
Night Auditor
Who is La Quinta?
We help brighten the day of our busy, practical, hardworking travelers and help them take care of their business or leisure travel needs. We provide the best hotel rooms, warmest hotel atmosphere and most courteous service in our market segment at every hotel, every night.
- Fastest growing limited-service hotels in the North America
- Operate and provide franchise services with over 65,000 rooms in over 700 properties
- Locations in 46 states plus Canada and Mexico under the names La Quinta Inns and La Quinta Inns & Suites
- Based out of Dallas, Texas, over 9,000 employees nationwide work on the Bright Side
Our Goal, it’s easy
We want for every guest to wake up on the bright side while staying at our hotel. We offer clean and comfortable guest rooms with a dose of advertising humor to help our guest feel optimistic and happy no matter what the day holds. A great portion of this comes directly from our employees attitudes. And as if that wasn’t enough, we offer our guest free Bright Side™ breakfast, free hi-speed Internet while they stay with us and comfy beds. Many of our properties include pools and well equipped work-out facilities.
What sets us apart?
Every team member plays a vital role in the success of our family and growth. We are not a conglomerate of hotels brands that make decision on panel of “experts”. We make an effort to know all our employees and help them grow through our training program. While we may be one of the largest owner-operators of hotels in North America, we are a family first.
Our Philosophy
At La Quinta, we have a culture by which we are never satisfied. It doesn’t matter how well we have done something in the past or how well we may do it today, our goal is to continually improve. Our operating philosophy is very simple:
- Take care of our employees
- Take care of our guests
- Keep the hotels spotlessly clean and well maintained
Everything we do at La Quinta truly revolves around our people, our product and our service.
Benefits
We work just as hard to create a work environment that’s equally inviting and with many benefits:
- Medical insurance
- Dental insurance
- Life insurance
- Vision coverage
- Disability
- Paid vacation
- Tuition reimbursement
- Discounted hotel stay at all of our locations
- Flex Spending account plans
- 401K
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JOB DESCRIPTION:
Company Overview:
LQ Management LLC is one of the largest operators of limited-service hotels in the United States, with over 65,000 rooms. Based in Dallas, Texas with 9,000 employees nationwide, La Quinta operates and provides franchise services to more than 620 hotels in 45 states and Canada under La Quinta Inns and La Quinta Inns & Suites brands.
Enjoy consistently clean and comfortable guest rooms and suites with many of the frills you would expect at higher priced hotels, such as free breakfast and refreshing swimming pools, all at some of the most affordable and competitive rates anywhere. And because we value your input and want to keep you coming back, we continually upgrade and refurbish our properties with modern amenities and useful services that you request.
At every La Quinta hotel, you'll find a dedicated staff and comfortable, affordable lodging perfect for business or leisure travel.
A Night Auditor is responsible for conducting all nightly audit-related duties while operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.
A Night Auditor's job functions include:
- Process guest registrations, including the computation and collection of payment.
- Complete and verify all audit paperwork and shift reports.
- Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
- Perform nightly balancing of LodgeNet and long distance telephone services to ensure proper posting to property management system; perform nightly backup of server.
- Prepare express checkout folios.
- Maintain room status inventory.
- Communicate all pertinent shift information to General Manager and other desk staff.
- Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
- Send and receive telephone calls and facsimiles; sort incoming mail and messages.
- Respond to guest needs, special requests, and complaints as needed.
- Process guest invocations of 100% satisfaction guarantee.
- Smile, acknowledge, and greet guests at front desk and other public areas
- Be available to work a flexible schedule.
- Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations.
- Report and store lost-and-found items in accordance with hotel procedures.
JOB REQUIREMENTS:
- High school diploma or equivalent
- Previous experience in the service industry is preferred but not required.
- Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
- Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
- Must display very good organization and time management skills.
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
- Must have sound judgment and discretional skills and be able to work with little or no supervision.
- Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
- Must be able to work with sensitive and confidential material.
- Must be able to obtain valid, current, and non-probationary driver’s license if required to operate hotel shuttle/van.
Zita Perez
Housekeeping Supervisor – Plano West
4 years & 11/mo on the job
"It's nice working for a company that you can feel proud about. The hotels are nice and I enjoy working with the people."
Olga Harrison
Front Desk Service Representative – Plano West
6 years on the job
“I really enjoy my job – it’s never boring at La Quinta.”
Thalia Escalante
Front Desk Service Representative – Plano West
6 months on the job
“At La Quinta, management really cares about you – personally and professionally.”
“La Quinta does a great job of training its employees. It’s part of the reason I look forward to going to work.”
Jaime Nicks
General Manager – Valdosta, VA
2 years & 8 mo w/ La Quinta
“La Quinta does an astounding job at bridging the gap between corporate executives and property level employees – other La Quinta team members are a simple call or email away when needed."
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