Job Description:  Manage and improve existing collections processes for Consumer Collections.  Assist in automating Consumer Receivables process and reporting using GP Dynamics and Data Warehouse  Suggest and implement strategies for improving right party contact rates for consumer collections, including potential use of automated messaging platforms  Manage customer escalations and disputes with appropriate part of the Simplexity organization  Oversee outsourced collections agencies, including first party and third party collections agencies. This includes placement of accounts, resolution of disputes, collaboration with IT to ensure data integrity and reporting on performance.  Prepare monthly and ad hoc reporting as required.  Maintain acceptable bad debt levels on all portfolios, including other receivables (non-consumer)  Provide feedback and recommendations to Director of Cyber Risk  Update management on FDCPA rules and regulations compliance issues and future changes  Other duties as assigned.