Service Call Dispatcher

Consider yourself a customer service-oriented individual?

Enjoy multi-tasking and working in a fast-paced environment?

Ready to plant your feet with a solid company?

If so, we want to hear from you!...

Located in beautiful San Antonio, TX, we provide a full line services including service and installation of bank equipment, vaults, safes, night depositories, safe deposit boxes, drive-in systems, alarms, CCTV and access control systems.  With over 200 years of combined experience in the industry, we proudly serve the San Antonio, Austin, South, Central, and West Texas area.  Due to growth, we are currently seeking an entry-level Service Call Dispatcher to join our friendly team!

Service Call Dispatcher

In this centralized role, we will rely on you to serve as the sole Service Call Dispatcher for our 16 technicians.  You will have the opportunity to dispatch the appropriate service technician to the service calls in addition to the following:

• Input customer service calls

• Update and maintain service call management software

• Provide weekly call management reports

• Assist our Service Manager in managing technician availability and status

• Light administrative support as needed for AP/AR and contracts administration (training will be provided)

Our ideal candidate will have at least 1-2 years of previous dispatching experience, however this is preferred and not required. 

Required:

• Solid customer service and multi-tasking skills

• Excellent attention to detail 

• Ability to work effectively with a team and customers in a fast-paced environment

• Willingness to work in a team, on a shared objective with a focus on taking care of our customers

• High School diploma

• Proficiency with Microsoft Office including Excel, Word and Outlook

• Exceptional written and verbal communication skills

Preferred:

• 1-2 years of previous dispatching experience

• Familiarity with Great Plains Software

 Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive pay of $10-14/hour (commensurate on experience) in addition to an extensive benefits package including:

• Paid time off

• Medical benefits

• Employee Assistance Program

• Future growth opportunities within the company

We also work to maintain the best possible environment for our employees, where people can learn and grow. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:

To respond to this great opportunity, please go to:

https://administaff.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=55601