Description
Company Profile
iServe Servicing Inc. (ISI) was established in June 2007 with a customer-centric philosophy coupled with state-of-the-art technology solutions. Our vast array of experienced mortgage industry associates are well trained and committed to creating an extraordinary value for our investors and customers alike. Our primary focus is to carefully diagnose the unique conditions of an individual and to encourage resolutions that provide immediate relief, near-term stabilization, and promote long-term viability of retaining homeownership. With this approach to customer service, ISI’s infrastructure is designed to provide optimal organization effectiveness and facilitate the highest possible level of service to our customers.
Founded in 2007, ISI is a subsidiary of National Asset Direct, Inc., a privately managed capital markets investment firm. Since our founding, our mission has been to help investors and families recognize the most value out of their investment and to be the recognized servicing provider of choice in the markets we serve. The servicing platform was built in this new environment exactly to work in this new environment.
Job Description
SUMMARY: The Tax Certificate Specialist is responsible for establishing contact with property owners and collecting on delinquent tax certificates. This is NOT a Collections position.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned.
· Establishes customer contact through outbound/inbound calls
· Responsible for maximum productivity in the recovery of delinquent tax certificates
· Requires research, problem analysis, customer follow-up and written correspondence
· Outstanding customer service ethic is essential
· Manage a portfolio of certificates and meet client resolution targets
· Develops contact campaigns to effectively reach property owners
· Structures settlements
· Sets up repayment agreements
· Identifies risk management opportunities
Requirements
EDUCATION and/or EXPERIENCE: Associates or Bachelor degree is a plus. Prior experience in servicing tax certificates is preferred. Outbound call experience is essential. Residential mortgage banking knowledge is a plus.
SKILLS/REQUIREMENTS: Ability to multi-task, and possess excellent time management skills. Strong negotiation and sales skills needed. Must communicate effectively (oral/written) with internal and external business partners. Bilingual in Spanish is a plus. Great phone and customer service skills. Basic knowledge of PCs and related Microsoft Office applications is required. Goal oriented and detail minded with exceptional organizational and follow-through abilities. Demonstrated ability to work in a fast pace, high volume environment and must be able to adapt to change. Must present a professional image and demeanor to internal and external customers.
NO PHONE CALLS
NO AGENCIES
