Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.

Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

* Bilingual English/Spanish or English/French is a plus.

* Will be required to provide customer service via online methods, including, but not limited to, sending emails and online chats.

* Minimum of two years prior customer service experience is required.

* This is a two-month temporary position.

* Schedule is Monday - Friday, 9am-6pm

* Hourly pay rate is $15.