POSITION SUMMARY: 

Designs and executes broad and deep data analysis of current systems and repeat fault occurrences to identify fault reduction opportunities and to track and monitor fault reduction initiatives. Develops, tests, and implements data models. Uses programming techniques and various other tools to build data models.

ORGANIZATIONAL RELATIONSHIPS:

This position does not directly supervise any other employees, but must work with the influence of the following:

Process Quality & Fault Reduction Engineer

Network Operations

District Vice Presidents

Technical Operations Managers

Central Ops Engineering/IT

District Customers Service Managers

Tier 2 Call Center Management

Sales Management

SCOPE OF RESPONSIBILITY:

·         This position will work with and have influence over operations company wide to reduce faults and call drivers end to end.

·         Gathers and analyzes specific data on existing fault issues, regularly presents actionable insights and works with fault process engineer to produce correction models.

·         Works in a team with the Fault Process Engineer, central and field operations organizations in coordinating process and tools improvement.

ESSENTIAL FUNCTIONS OF THE JOB INCLUDE, BUT ARE NOT LIMITED TO:

·         Proactively analyzes and interprets fault data to identify improvement opportunities

·         Codes data models.

·         Corrects production model problems.

·         Designs constraint logic.

·         Documents models.

·         Modifies models.

·         Prepares test data in consultation with other team members.

·         Tests data models.

·         Validates testing results in consultation with other team members.

·         Gathers and analyzes data for use in model design and tests with other team members.

·         Diagnoses production model problems.

·         Works with other project team members to formulate trial, and implement solutions to problems, proposed models, or enhancements.

·         Tracks and reports on fault reduction projects and serves as an early warning system for program components going off track.

ADDITIONAL RESPONSIBILITIES: