Supporting:
-Internet connectivity
-Active directory
-Microsoft Software suite
-Basic Hardware issues
-VPN troubleshooting
-Basic windows 2000, and XP experience.
-Any Ticketing system
-Internet Explorer, know how file system is organized
-Support over the intranet
-Great customer service
-ACTIVE SECRET CLEARANCE
-ability to deal with military type personality
-any support Certs a PLUS