Solaris / HPUX Support Engineer

Beyond the Grind.

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Terremark is a leading global provider of utility-enabled managed IT infrastructure solutions built on the industry's most robust and advanced operations platform.   We are currently seeking a Solaris / HPUX  Support Engineer to join the team.

The Solaris / HPUX Support Engineer will be responsible for providing services as the primary engineer assigned to customer accounts in support of their systems, infrastructure and daily administration and management.  Within this scope, essential duties include but are not limited to working closely with Service Managers and internal teams to ensure that all aspects of the customer's ongoing system support and administration are successful. Engineer will be responsible for the creation and maintenance of application flow diagrams, custom monitors, RTS (Return to Service) documents, and Knowledge base articles as needed. He/She will conduct ongoing training for first line support personnel on their assigned customer's environment. Identifies and corrects recurring technical issues within their assigned customer(s) environments. Advises customer and acts as their SME (subject matter expert) for their environment for ongoing upgrades and infrastructure improvements.

**Engineer will be available for escalations 24x7 on an on-call basis**

• 4 – 6 years of UNIX systems administration experience, with an emphasis on Solaris (x86 and SPARC) HPUX.  RedHat Linux experience is welcome.
• Expert knowledge of the following:

           Solaris 10
           Solaris 10 with ZoneS
           Solaris 10 with Solaris 8 Zones
           Solaris 10 with Logical Domains
           Solaris 10 X86 both virtual and physical
           Solaris 8
           Solaris 7
           Sun Ldap
           Sendmail
           DNS
           Apache
           Webmethods
           SunOne Webserver
           Interwoven Teamsite
           Sun Hardware both Sparc and X86

                   M4000

                   X4600

                   T2000

                   T1000

                   T5120

                   T5240

                   V880
          Knowledge of Oracle DB and RAC
          Veritas Cluster Service
          HP-UX Version 11iv3

          HP-UX Version 11.0

          Service Guard

          Hardware

          RP4440

• 3+ years creating code and scripting in operating system shells.
• 5+ year’s general UNIX system administration experience.
• 5+ years large environment experience working with enterprise server platforms; preferably HP Proliant, IBM xSeries, and Sun.
• Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS/BIND.
• Networking architecture and troubleshooting, operations management.
• Excellent communication and client relation skills.
• Understanding of overall business functions and the impact of technical decisions on business results.
• Strong sense of urgency in support of all customers.  Ability to understand business requirements for technical needs and utilize the business requirements information to prioritize work, develop solutions, and set urgency for others.
• Exceptional analytical and problem solving skills, with logical problem solving from Layer 1 through Layer 7 of the OSI model.
• Ability to work in a team environment that requires a great deal of independent thinking and work execution.
• Demonstrated commitment to providing customer-focused quality service.
• Excellent oral, written and interpersonal communications skills.
• Exceptional documentation skills are required.
• Exceptional planning skills and ability to work within change control parameters.
• Ability to work well under pressure.
• Ability to easily recover from task interruption and quickly switch between higher and lower priority tasks.
• Ability to follow policies and procedures that dictate minimum standards for ticket handling, such as customer communication status updates, timelines for escalation, management communication status updates, etc.
• Ability to effectively use multiple methods of communication with internal team and customers including but not limited to instant messaging, e-mail, and phone.

Preferred qualifications include:

•  2 – 3 years of Windows systems administration experience is desired.

• Familiarity with Windows 2003/2008, Windows Active Directory, IIS, SQL.
• Virtualization experience using VMWare, XEN, or VirtualBox. Prefer VMWare VCP Certifications.
• Certified as RHCE for version 4 or 5.
• Solaris SCSA for version 10.
• HPUX Certifications
• Oracle experience as it relates to troubleshooting and support.
• Technical Lead experience or senior level escalations experience.
• Intel, AMD based blade server experience, using any UNIX or LINUX version.
• Sun Blade System experience.
• Monitoring tools - HP Openview, Remedy, and Quest & Sun.
• Veritas Software Suite knowledge (HA, VCS, NetBackup).
• Practical or educational background in development principles.
• Any developer experience using PERL, PHP, C++ with an emphasis on LAMP stack support and troubleshooting.

Employment requirements may include:

• Background and Credit Check
• Drug Test
• Skills Testing

Terremark Worldwide Inc. is an Equal Opportunity Employer.